CSC Signs 10-year Contract Extension with Swiss Re
News Release -- August 03, 2010
CSC’s Business Process Outsourcing Services Help Reinsurer Optimize Operations and Improve Customer Service
FALLS CHURCH, Va., Aug. 3 – CSC (NYSE: CSC) today announced a 10-year extension to its business process outsourcing (BPO) services agreement with Swiss Re, one of the world’s largest and most diversified reinsurers. Under the extension, CSC will continue to provide industry-leading administration for Swiss Re’s direct life insurance business through July 2020.
Building on a relationship that began in 1995, CSC supports Swiss Re’s Admin Re® business unit in the United States, one of the highest growth areas for Swiss Re’s global life and health segment. Through its Admin Re® programs, Swiss Re provides capital and risk solutions to primary life insurance carriers by acquiring blocks of life insurance business, enabling these primary insurers to release capital and gain access to future profit streams from in-force portfolios. This strategic renewal solidifies the global market leadership and commitment of both organizations in providing cost-efficient alternatives for life insurance policy administration.
To strengthen the combined offering, CSC and Swiss Re have jointly outlined innovation strategies to drive even greater efficiencies in administration, improved customer service and enhanced system alignment across the business. As part of this initiative, the team will be incorporating new features of CSC’s CyberLife, Customer Service Accelerator and Claims Management Accelerator software to provide additional e-delivery and self-service capabilities and enhancements to claims processing.
“Having worked with CSC for 15 years, we know the team understands our unique strategic goals,” said Donna Kinnaird, president, Swiss Re Life & Health America Inc. “Our renewed agreement positions Swiss Re to continue pursuing Admin Re® acquisition opportunities and to benefit from CSC’s insurance processing expertise and system capabilities.”
“We continue to help Swiss Re achieve its business, service and cost goals through unparalleled levels of industry service and competitive pricing,” said Michael W. Risley, president of CSC’s Life Insurance and Annuity Division. “Insurers of all sizes can benefit from our dual focus on technology advancements and insurance industry expertise, which enable continuous process improvements and long-term cost performance.”
In December 2003, Swiss Re and CSC entered into a 10-year BPO arrangement that surpassed industry benchmarks for service capability and quality. To date, Swiss Re has successfully acquired and transitioned more than 40 U.S. life insurance blocks into CSC’s Life and Annuity BPO operations for full policy and claims administration.
About Swiss Reinsurance Company Ltd.
Swiss Re is a leading and highly diversified global reinsurer. The company operates through offices in more than 20 countries. Founded in Zurich, Switzerland, in 1863, Swiss Re offers financial services products that enable risk-taking essential to enterprise and progress. The company’s traditional reinsurance products and related services for property and casualty, as well as the life and health business are complemented by insurance-based corporate finance solutions and supplementary services for comprehensive risk management. Swiss Re is rated “A+“ by Standard & Poor’s, “A1” by Moody’s and “A” by A.M. Best.
CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC’s advanced capabilities include system design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. The company has been recognized as a leader in the industry, including being named by FORTUNE Magazine as one of the World’s Most Admired Companies for Information Technology Services (2010). Headquartered in Falls Church, Va., CSC has approximately 94,000 employees and reported revenue of $16.1 billion for the 12 months ended April 2, 2010. For more information, visit the company’s website at www.csc.com.