CSC Renews Business Process Outsourcing Contract With Sunshine State Insurance Company
News Release -- February 17, 2010
Florida Insurer Updates Technology Platform and Expands Services for Agents
FALLS CHURCH, Va., Feb. 17 -- CSC (NYSE: CSC) today announced a six-year extension to its business process outsourcing (BPO) services agreement with Sunshine State Insurance Company, St. Augustine, Fla. Under the extension, CSC will support Sunshine State’s personal and commercial property business through January 2016 from an upgraded technology platform that automates more of the underwriting process, making it easier for agents to conduct business with the company. This contract was awarded to CSC during the company’s fiscal 2010 second quarter.
CSC’s end-to-end processing services continue to support Sunshine State’s underwriting, rating, policy issuance and administration, agency point of sale automation, customer service, print and imaging, financial accounting and reporting to bureaus and industry databases. These services, provided since 2000, contributed to the insurer’s growth from a start-up in 2000 to managing more than $110 million in direct written premium in 2009, exemplified through the addition of another line of business and expansion beyond the Florida borders into South Carolina. CSC currently administers the company’s property business in Florida and South Carolina on the latest versions of CSC’s POINT IN policy administration system and Agency Link, the software automating the front end.
Through this extension, Sunshine State and CSC are expanding the technology and services for improved risk management and selection, business analytics and advanced Web 2.0 capabilities. Agents can enter data, obtain quotes, underwrite and issue policies online, as well as conduct other functions throughout the policy lifecycle, all in a matter of minutes.
“The Agency Link functionality has already been released to our first group of agents, and the response has been phenomenal. Many of them attribute their success to how quickly they can provide answers to their customers,” said John Rogan, president and CEO, Sunshine State. “CSC’s BPO services have also enabled Sunshine State to employ a virtual insurer model with a focus on delivering exceptional service. As we expand, CSC’s BPO staff and systems can scale to meet our needs.”
“By continuously incorporating process innovation and the latest technologies within our BPO operations, we are able to provide high-quality, cost-effective policy administration,” said Jim Cook, president of CSC’s Business Solutions and Services sector. “CSC’s property and casualty insurance operations, now serving more than 45 companies including 10 based in Florida, help our clients expand their businesses, enhance customer retention, and realize improved operational results.”
Approximately $3 billion in insurance premiums and 2.8 million insurance policies are managed by CSC’s property and casualty insurance BPO team, supporting personal, commercial, specialty, workers’ compensation, assigned risk and flood lines of business in the United States.
About Sunshine State Insurance Company
Sunshine State Insurance Company is a privately held Florida-based insurance company with extensive experience throughout the state. Sunshine State enjoys the freedom to remain highly selective in the plans offered and the agencies with whom they work. Of more than 6,000 licensed agents in the state of Florida, only about 500 meet Sunshine State’s strict criteria. All reinsurers are rated between "A" and "A++" by the A.M. Best Company, so customers can rest assured that they're getting the best coverage with the best agency representation. Because of the company’s growth and success serving Florida, Sunshine State has expanded to serve South Carolina homeowners as well. For more information, visit www.ssic-insco.com.
CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC’s advanced capabilities include system design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 92,000 employees and reported revenue of $16.0 billion for the 12 months ended Jan. 1, 2010. For more information, visit the company’s Web site at www.csc.com.