Build a Mobility Center of Excellence
The rise of mobility has made it crucial for enterprises to effectively manage mobile devices and their apps. Both employees and customers demand convenience and innovation in mobility, and enterprise IT organizations face significant challenges in satisfying those needs while keeping up with rapid advances in mobile technology.
Compounding those challenges is the emergence within enterprises of internal disruptions such as “shadow IT” and ad hoc mobile app development.
Read this paper to learn how to build your own mobility center of excellence and avoid shadow IT with standardized processes and tools that orchestrate apps and devices.
Lines of business (LOBs) often perceive IT organizations as not being able to act quickly enough, and they’ll take IT matters into their own hands. But such distributed IT can be costly and inefficient, as enterprises lose economies of scale through duplication and wastefulness.
Rogue users and ad hoc development in the enterprise also breed other issues, including a lack of standards, inconsistent processes and increased security risks. These disruptions can be mitigated with a Mobile Center of Excellence (mCOE) that uses a service management approach and involves a cross-functional team representing stakeholders from across an enterprise.
The mCOE should use a standard orchestration platform to centralize the management of devices, apps, processes and infrastructure, as well as to establish a consistent set of policies, best practices, processes, and reference architectures to enable successful mobility initiatives throughout the enterprise.
Cornerstones of a mobility center of excellence
As mobile devices proliferate, an mCOE can enable the entire enterprise to take advantage of the many opportunities and benefits mobility provides in a digital transformation. An mCOE can help companies identify needs, capture best practices, and centralize standards, governance and management. With a focus on establishing strong leadership and well-defined policies, the four key functions of an mCOE are:
1. Involve Key Stakeholders. The mCOE should operate in the interests of all stakeholders and include all LOBs, finance and HR, with the backing of executive sponsorship. The mCOE should address user requirements and security, and define standards relevant to mobility. Once the key stakeholders are agreed, the mCOE can build a foundation, starting with governance.
2. Manage Innovation. As enterprises start bringing in new business models and stakeholders start bringing in new mobile devices, enterprises must provide tools that let employees do their jobs. An mCOE provides a platform for educating IT and for bringing the IT organization up to speed. Along with innovation management comes change management, so an mCOE has to be laser-focused on helping employees, customers and suppliers understand the many changes taking place.
3. Focus on Technology Infrastructure. An mCOE should take into account the global technology architecture and how the tools and technologies will be managed. Here, the key is life-cycle management. The mCOE must put the appropriate platform and infrastructure in place to ensure effective management across the life cycle of mobile assets. Distributed apps running in the cloud are a good example of a technology that can increase efficiency while reducing costs.
4. Implement Program Management. To successfully run an mCOE, enterprises need to define a program management office (PMO) model that fits well with the corporate operational structure. For example, companies can manage an mCOE at the corporate level so every entity in every business unit can use the same team to build and manage its applications. Or, large companies can establish distributed teams that collaborate with a corporate leadership team that supports them. The PMO approach helps ensure enterprise-wide visibility and sufficient involvement of all stakeholders.
Establish an orchestration platform
To enable all of this and more, an mCOE needs a digital platform that can centralize app management, deploy apps faster, reduce costs and, ideally, transform ideas into applications. A mobility orchestration platform lets enterprises merge applications, devices and back-end infrastructure into a single platform.
This allows the mCOE to control end-to-end processes for developing and enhancing digital applications and provides managers with instant access to critical information. A centralized platform that works effectively also provides a desirable alternative to rogue users engaging in shadow IT and ad hoc app development.