Don’t take the risk—CSC can cost effectively manage your heavy lifting while you concentrate on running your business. There’s plenty of vital business migration concerns for your team to focus on without the distractions of first level support and related issues.
Below, we’ve compiled a set of some common concerns we’ve heard from ISV clients as we’ve assisted in their migration to on demand service models.
For more complete information, download our SaaS Hosting Offer Summary and our Support Services Offering Summary.
Q: SaaS is all new for us; management wants to minimize our headcount through the process and avoid unnecessary expenditures on monitoring and management tools. Can CSC help?
Absolutely! At CSC, we cut our teeth on infrastructure management. It’s what we do—and we do it very cost effectively, so you only pay for what you need, as you need it. As for minimizing expenses, our SaaS experts will work with you to perform a careful evaluation of your needs to ensure that you get a workable plan that we can collectively implement. And that will help you get some sleep.
CSC SaaS Business Readiness ServicesCSC SaaS Operational ServicesQ: I’ve heard horror stories about the SaaS site going online and the phone beginning to ring incessantly. It’s got us a bit apprehensive of moving forward.
It can be both an operational nightmare, and a sign of a growing business. Focus on what your company does best—develop great software, and let CSC do what it does best –deliver world-class SaaS hosting and support services. There’s no need for your staff to get bogged down with Tier 1 support calls from rapidly scaling sales. ISVs don’t typically deal with direct support in a traditional model—CSC removes the learning curve through our leveraged outsourced customer support services. Let it work for you.
CSC SaaS Operational ServicesQ: Our client has said we’ll need a SaaS disaster recovery plan. What should we be considering, and can CSC assist with that as well?
Yes. In fact, our Operations Support Services include consultative approaches to all aspects of not only standard disaster recovery and contingency planning, but also consulting services in the areas of application security, application acceleration, and vulnerability management. CSC operational support team and experienced SaaS Enablement team know the questions to ask to ensure that you are covered in the event the unexpected happens.
CSC SaaS Operational Services
Evolve as You Grow and Learn
Experts agree that the SaaS market is going to expand dramatically—to over $10B—over the next 3 years. Assuming these predictions are even moderately close to correct, the challenge to ISVs today is to implement a SaaS model with minimal distractions to current business, while preparing to make the most of the opportunities to come.
Retooling your organization to develop and support SaaS architected solutions is a risky proposition. Reduce your risk by leveraging CSC’s proven SaaS enablement and management framework to ease into the future while maintaining the ability to continue to serve your existing customers.
CSC is uniquely positioned to provide the full suite of SaaS services tailored to not only help you meet the oncoming challenges of the on demand wave, but also help you maintain focus on your existing competency of developing great software. With our help, your business will acquire the knowledge and experience in the SaaS market you need to be successful, while minimizing the risks. Sound like a natural fit?
