Success Stories

Major Pulp and Paper Manufacturer Implements Advanced Planning Techniques

Client:

A major pulp and paper manufacturer

Challenge:

To redesign and improve the client's make-to-order process.

Solution:

CSC implemented activities guided by its Solution Demonstration Laboratory (SDL) methodology along with Manugistics software for the redesigned process.

Results:

Increased margins, reduced freight costs and higher customer satisfaction ratings.

CSC helped its client redesign the make-to-order process and improve management of its supply chain leading to reduced costs, increased demand profitability, improved fulfillment performance, and the enabling of value-added collaborative services.

Two-phased approach successful

The joint client/CSC project team utilized a two-phased transformation approach, including business process redesign and implementation activities guided by CSC’s Solution Demonstration Laboratory (SDL) methodology. In addition, the team used Manugistics software to configure modules in support of the following redesigned supply chain processes:

Collaborative demand planning
Network optimization
Master planning
Distribution resource planning

Results

The redesigned processes and applications have yielded the following business benefits:

Cost Reductions: Premium freight was reduced by eliminating orders that previously had to be expedited to achieve delivery performance metrics, and inventory storage costs were reduced through better inventory and capacity planning.
Enhanced Profitability: Margin performance was improved through customer segmentation and differentiation processes. Volume during soft market cycles was increased through improved delivery performance and reliability, and more proactive planning in advance of sold-out market conditions.
Increased Service Levels: Order promising capability was improved through greater accuracy and timeliness of order status information.
Enabling of Value Added Services: Customer self-service capabilities increased satisfaction ratings.