BlueScope Steel on Path to Digitally Transform Operations and IT
- Modernize infrastructure and adopt new technologies
- Improve operations and supply chains
- Maintain and update aging application portfolio
- CSC application support services including ERP and Big Data and Analytics
- Platform support services with CSC BizCloud™ private cloud solution
- Service Desk, Workplace, Network and Cybersecurity services
- Saved $2 million in annual supply chain costs
- Moving to IT as a Service and modernized apps
- Implementing next-generation cloud, big data and workplace services
Based in Melbourne, BlueScope Steel has significant manufacturing operations on three continents supported by some 16,000 employees who make industry-leading metal coated and painted steel products for buildings and construction.
Increased competition and fluctuations in the construction market prompted the company to look toward digital transformation of its four businesses, including modern core applications and IT infrastructure. CSC has supported BlueScope’s IT organization for more than 15 years.
Past projects include an enterprise-wide implementation and integration of supply chain and logistics systems affecting rail, truck and marine traffic. The resulting real-time automation improved tracking and customer service, saving BlueScope $2 million annually on staffing and logistics costs.
Mission-critical application support
BlueScope now relies on CSC to run significant parts of its operations without the company’s involvement. In fact, CSC runs all of the applications and systems that support operations at one of its major manufacturing facilities in Australia.
“The work that CSC does for BlueScope is extremely important to us,” says Larry Howard, CIO, BlueScope Steel. “Without CSC’s involvement, we could not run our facility.”
At the forefront of modernization
CSC has been at the forefront of managing and modernizing BlueScope’s application portfolio, but the company entered 2015 with an expanded agreement with CSC to transform BlueScope’s current IT systems to enable an end-to-end IT as-a-Service (ITaaS) environment including the provision of next-generation offerings from CSC.
CSC is expanding application support services including ERP and Big Data, as well as expanded Service Desk, Workplace, Network, Cybersecurity and Platform support services leveraging CSC BizCloud™, a private cloud solution.
“We’re in a period of major change, so our major priorities over the next two to three years will be to essentially redo our infrastructure in the organization, so we’re making a significant shift towards as-a-service models for our infrastructure,” Howard says. We’re also looking at replacing all or remediating a significant component of our legacy systems. And we’ll also be looking to implement a service-oriented model across our organization, so more focus on end-to-end service delivery as we integrate four different business units and try and make them look more like one from a technology perspective.”
A key area is the change is BlueScope’s move toward next-generation services’ and the requirement for, he adds.
“It is important for BlueScope to partner with its key suppliers in order to achieve better business outcomes. The longstanding relationship with CSC has enabled us to continue to evolve the partnership and build even more value,” says Howard.
By deploying a service model, one area that CSC has helped improve is to increase the amount of collaboration between BlueScope’s business units. Howard says, “In particular, we’ve tweaked some of our governance around the day-to-day operational activities.”
The long-term relationship with CSC contributes value to BlueScope, he adds. “CSC has a lot of people in the organization that know our business very well,” he says. “As a result, they often can come up with initiatives that we might not think of because they’ve got far better knowledge of the organization than we do.”