Aftermarket Services Assessment
First Step Toward High Margins, Rapid Growth
Our aftermarket services assessment gives you the means to lower costs, improve customer responsiveness and deliver major revenue increases, often at margins of 40% or greater.
CSC’s Aftermarket Services Assessment provides global manufacturers of complex products with an unbiased view of aftermarket operations.
You will receive a cost-effective analysis of how your programs and capabilities match up to best-in-class aftermarket performance, as well as a snapshot of the expectations of your customers and prospects. We cultivated our assessment solution by supporting more than 200 global manufacturers of complex, highly engineered products that require decades of post-delivery support.
Our subject matter experts designed the assessment methodology so that you can evaluate and apply best-practice models to your operations.
End-to-end service; Lifecycle scope
- Spare parts inventory management optimization
- Service program metrics and efficiencies against best practice models
- Performance-based services agreement frameworks
- Warranty risk reduction and claims costmanagement
Our assessment solution includes the following key features:
- Holistic Program Scope. This “end-to-end” scope ensures that weaknesses and deficiencies are addressed from a total process perspective.
- Quick-Return Early-Phase Options. Our methodology identifies low- or no-capital process improvements that should become immediate priorities over long-term solutions.
- Comprehensive Issue Capture. You will gain a clear view of all issues and your options to resolve them.
- Comprehensive Analysis of the Dimensions of All Prospective Solutions. We will identify not only solutions and technologies, but also stakeholder interests, readiness for change, upgrade complexity, capital requirements and more.
- Prioritization of Improvement Areas. We’ll prioritize improvement areas using your own value models.
- Comprehensive Road Map. We’ll produce a high-level, multi-year road map, in close collaboration with your cross-functional service experts and our subject matter experts.
- Detailed Business Cases. To help you articulate the need for critical-change programs, we’ll provide detailed business cases that include high-level cost-benefit analysis estimates for each priority solution option, as well as detailed improvement metrics.
