Order to Cash: Achieving Optimal Efficiency

Author:

CSC

In a downturn economy, all businesses face the same question: “Is it possible to cut costs internally as we continue to raise the bar on our products and services?”

Key to answering this question is focusing on factors that you are able to directly influence, rather than external influences you cannot control. From our experience, one of the most critical factors that you can directly control is the Order to Cash (OTC) process.

Of course, this is easier said than done. A superior OTC process requires seamless integration among all pertinent processes throughout the enterprise. Technologically, it requires integration across the applications embedded in solutions for customer relationship management, enterprise resource planning (ERP), and supply chain management. In fact, it is not uncommon for the average OTC process to span across 10 departments and 10 systems in an organization.

Such complexity presents complex OTC challenges, especially in today’s market, where the demand for perfection is high and the tolerance for errors is low. While dealing with a reduced budget to meet the need, at the same time.

Download Order to Cash (PDF).