Telecom Expense Management (TEM)
Managing telecom expenses has become increasingly complex among large, global organizations. How do you prevent over-billing, inaccurate invoicing and paying for services that are not required?
What is Telecom Expense Management?
Telecom Expense Management (TEM) is a business process outsourcing service that manages and reduces telecom expenses. We combine inventory management with invoice processing supported by experienced telecommunication professionals using a world class TEM Platform.
What is the Value?
Managing telecom expenses has become increasingly complex among large, global organizations. Corporations’ reliance on manual processes to track and pay thousands of invoices for hundreds of contracts is expensive and inefficient. The end result is misapplied rates, taxes and myriad other incorrect charges.
CSC TEM service brings integrity and control to an organization’s telecom expense system, driving out costs while preserving service levels and improving productivity. TEM identifies and prevents over-billing, highlights inaccurate invoicing and eliminates the need to pay for services that are not required.
What Does it Do?
CSC’s TEM detects unnecessary phone charges via an innovative central database that combines telecom services inventory management with telecom invoice processing. This allows CSC TEM to provide a substantial level of detail when tracking cell phones, pagers, calling cards, conference lines and many other technologies.
CSC's TEM manages the entire telecommunications life cycle through business process outsourcing services that include:
- Ordering and provisioning
- Invoice and bill management
- Payment Approvals to A/P
- Asset management
- Contract and rate negotiation and management
- Dispute resolution and management
In addition, CSC maintains a comprehensive knowledge of tariffs and charges. We can work with customers to ensure they are getting the best tariffs for the services they enjoy.
Why Choose CSC?
As a systems integrator, CSC can serve as a single point of contact for all your telecom needs. We will also seamlessly integrate into your existing business processes and easily scale to meet your evolving needs. As a centralized manager of all your telecom assets, CSC will ensure that you do not pay for services that are incorrect, unwanted, or duplicative.
By leveraging CSC’s IT outsourcing expertise, TEM will drive down your telecom costs and allow you to focus key resources on market driven need.