Seamless interaction, communication and collaboration — among employees, customers, partners and suppliers — are essential in today's highly competitive global marketplace.
By eliminating network complexity — by strategically integrating your data, voice and video-network capabilities — CSC's Unified Communications team will maximize the benefit of your enterprise communications.
Through a unified communications system — telephony, voice, video, instant messaging, Web conferencing, e-mail, voicemail and business processes and applications — your people will instantly and seamlessly determine the availability of co-workers, contact them and collaborate with them — regardless of their physical location and access medium.
Our Unified Communications services include:
Managed Telephony — CSC offers extensive experience supporting both traditional TDM telephone services, as well as the latest in IP telephony services. We'll stabilize the performance of both to establish a solid backbone for all other Unified Communications services.
Unified Messaging — Looking to enhance your voice, fax, instant messaging, desktop video, e-mail, and Short Message Service (SMS or texting) services? Our Unified Messaging team, in a vendor-neutral manner, will select the optimum hardware and design and implement the most robust solution to meet your needs.
Multimedia Conferencing — We provide a broad range of consulting services to support the multimedia conferencing needs of small groups of people to worldwide press events that require sophisticated and highly seamless functionality.
Fixed/Mobile Convergence — Your unified telephony systems will enable CSC to deliver enhanced connectivity options, such as Fixed/Mobile Convergence. You'll be able to switch from office phone to Blackberry and back quickly and seamlessly — without punching numbers into your keypad.
High Performance Customer Contact Center — When your best customers call in for service or support, they require assistance from your most qualified people. CSC's High Performance Contact Center (HPCC) consolidates and streamlines multiple help desks or call centers into one, centralized, virtual center. It automatically routes customer calls, based on decision-making criteria built into the system, to the appropriate customer service representatives — anywhere in the world.
For more information, download our brochure (PDF) or contact us.
Learn more about CSC's Services for Communications-Enabled Applications and Hosted Unified Voice Communications With CSC and Nortel (PDF).
Watch our Cisco Mobile Communicator video.