Gain a single view for streamlined servicing across all channels.
3r Evolution is CSC's global strategic e-CRM offering for the financial services industry. It provides integrated multi-channel access to the consumer via contact center, branch, remote agents, mobile devices, self-service using the Internet or interactive television. Regardless of distribution channel, each contact with the customer is shaped, informed and recorded in a single view — resulting in a consistent customer relationship. The single customer view can also be integrated to multiple line of business applications.
3r Evolution offers:
- A single customer view
- Comprehensive contact management
- Rapid product development and deployment
- Targeted sales and marketing campaigns
- Consistent channel interaction
- Flexible business rules
- Efficient data capture
- Rapid application integration
- A proven industry product
- Ongoing development and support
- Powerful, established technology
- Benefit of expertise from CSC's 3r Center of Excellence