3r Evolution

Gain a single view for streamlined servicing across all channels.

3r Evolution is CSC's global strategic e-CRM offering for the financial services industry. It provides integrated multi-channel access to the consumer via contact center, branch, remote agents, mobile devices, self-service using the Internet or interactive television. Regardless of distribution channel, each contact with the customer is shaped, informed and recorded in a single view — resulting in a consistent customer relationship. The single customer view can also be integrated to multiple line of business applications.

3r Evolution offers:

• A single customer view
• Comprehensive contact management
• Rapid product development and deployment
• Targeted sales and marketing campaigns
• Consistent channel interaction
• Flexible business rules
• Efficient data capture
• Rapid application integration
• A proven industry product
• Ongoing development and support
• Powerful, established technology
• Benefit of expertise from CSC's 3r Center of Excellence