AWD in Insurance

Improve your bottom line.

Unlike traditional workflow systems, AWD® is a business process management (BPM) application that provides rich, out-of-the-box functionality to support real-time management of work, processes and staff, as well as the incoming documents associated with that work. With its open, industry-standard Web services architecture, AWD is used globally by major financial services companies, supporting very large production volumes on a highly scalable platform.

Design and Automate Processes

Nontechnical staff members can use AWD to quickly design processes and presentation flows, and even implement predefined Web services that orchestrate processes using graphical point-and-click palettes. AWD lets business users build, change and deploy process maps in minutes with minimal or no IT involvement.

Manage Work

AWD centralizes all documents associated with a piece of work in an electronic folder for easy access and review. Once work is indexed, it is automatically prioritized based on pre-established business rules and routed to the available staff member best qualified to perform the work.

With AWD, work flows seamlessly from initiation to completion based on the priorities, service standards and quality controls that have been predefined by your business managers. AWD streamlines high-volume transaction-based processing, which is typically labor intensive, as well as case management for knowledge worker functions such as claims, underwriting, and call center processing where access to all relevant information about an inquiry can dramatically reduce talk time and callbacks.

Manage Content

AWD supports capture, storage and management of multiple types of incoming work and content such as paper documents, email, faxes, phone calls, Web transactions, voice and electronic data from other systems. All documents are held electronically in case files for instant access, 24x7 reliability and no lost information. Already have another imaging system? No problem. AWD easily integrates with many other imaging and document management systems.

Manage Staff

Many insurance transactions require specialized processing skills, and AWD helps you utilize those skills most efficiently. Individuals as well as work groups can be dynamically assigned to the activities that are most critical at that moment — such as processing funds on time to avoid gain/loss or managing peak work volumes to meet guaranteed service levels.

Manage and Analyze Performance

A key focus for AWD is managing the inventory and completion of work to ensure service levels and quality standards are met. AWD's monitoring dashboards and analytical reports provide real-time access to mission-critical data. Managers can monitor current operational conditions and identify active users, backlogs, volumes of work or suspended work to proactively adjust workloads, priorities and resources to maintain desired thresholds.

See Results Quickly

AWD is a product of DST Technologies, Inc. As the exclusive distributor of AWD to the insurance industry, CSC provides project management, business reengineering and technology services for AWD implementations.

With nearly 20 years of experience implementing AWD, CSC has created a comprehensive library of best practices and processing templates for core insurance business processing areas such as new business, customer service, agent licensing, commissions and claims. This expertise enables customers to achieve quick process optimization and fast time to benefits.

CSC and AWD continue to evolve with business process management principles and practices. An active AWD users’ group, representing a wide range of insurers, meets regularly to share ideas for process improvements and to provide input for future enhancements to the product.