Secrets to Smooth Selling – Tips on Seamless Cloud-Based Services
CSC’s article, featured in the November 2012 issue of LOMA Resource magazine, discusses what insurers need to create a smooth selling process. It’s more than a Web portal and a CRM system.
“Traditional call center services are still important, but agents have raised the bar and now expect faster response times, mobile and online access, and less administrative overhead,” said Ryan Savage, chief technology officer for Life Insurance and Annuities, CSC. If you lack the infrastructure to support a fully integrated environment, the cloud is an appealing option.
Read this article for tips on seamless, cloud-based services to agents. CSC supports insurers of all sizes with new business and customer service solutions. We’ve teamed with salesforce.com to give agents access to the tools and information they need from tablets, laptops and other Internet-connected devices.
