Changing Channels: Tuning in to New Demands from Producers and Customers

Author:

CSC

Even in today’s connected and highly mobile marketplace, many insurance companies are providing customer service the same way they’ve done it for decades. Meanwhile, producers and customers have developed significantly different business preferences and expectations. Smartphones and other emerging technologies are changing those expectations again.

CSC’s Customer Service Accelerator software helps companies address new demands and preferences and extend their legacy systems by giving customer service representatives a common front end for working with multiple products and back-end systems. Read the article below and learn how companies are using customer service technology to simplify processes, save money and more.