Improve Customer Service Across Multiple Systems While Cutting Costs

		Get More Information
			Download the article, Solving the Multi-System Dilemma with Customer Service Technology. Download the Customer Service Accelerator brochure. Download CSC’s Life and Annuity Solutions brochure. Contact us by phone or e-mail. Only CSC will use the information you provide.

Customer Service Accelerator™ is a complete software platform designed to help financial services companies cut operating costs and drastically reduce the challenges of providing customer service across multiple policy administration systems.

Not only will your producers and consumers have access to easy self-service capabilities through integration with your portal, but your call center and back-office employees can process customer service requests on a common front end, ensuring faster service and fewer handoffs. All customer information and contacts — including telephone calls, correspondence and e-mails — are consolidated into a single, easy-to-read view.

Customer Service Accelerator eliminates the complexity of navigating multiple systems, while centralizing work management activities including scanning, imaging, work assignment and routing.

Built with an open architecture based on ACORD standards, Customer Service Accelerator manages business processes and supports end-to-end process modeling. Altogether, it's an innovative approach to helping your staff meet growing customer demands for better service while lowering the costs of servicing your business.