Jackson Investment in Technology Innovation
- Drive innovation and efficiency while improving customer service
- Administration system consolidation and distribution system upgrade
- Modernized platform
- Support for new product innovations
- Flexibility for creative service models
Jackson is one of the top 20 life insurance companies in the United States, and the nation’s largest writer of variable annuities. Jackson has partnered with CSC since 1994, and uses a variety of CSC financial services products and technology services that are helping the company improve efficiencies and achieve its business goals.
Staying Ahead of the Curve
Bonnie Wasgatt, Jackson's vice president and CIO, says the insurance industry changes rapidly, and companies need to keep up with the latest technology to stay ahead of the curve. "Good enough is not good enough," she says. "You need to be the best and focused on high quality, long-term delivery and the ability to manufacture at the rate that we need and adjust and adapt. Being completely flexible is very important."
This means leveraging world-class financial services software CSC offers. One such product is CyberLife, a Web-enabled system that provides cost-effective administration of life insurance and annuity products.
"It is our backbone administration system," Wasgatt says. "I am pleased to say that we will be on one administration system, which is CyberLife, probably by mid-next year."
Long-term Partners Matter
"We are a long-standing client of CSC, and they’re critical to our administration processing and operations," Wasgatt says. "CSC has very deep domain knowledge, and also their long-standing record of customer service and software development is very important to us. So it is partnership, reputation and the ability to produce excellent systems, it's all part of the package."
Innovation is also critical in the insurance business, and among recent initiatives, Jackson is working with CSC to upgrade its distribution management systems as well as consolidate onto one mainframe system.
"Every company needs to be thinking about where they want to be in five to ten years and trying to stay ahead of some of the challenges in our industry, not just compliance, but also social media," Wasgatt says. "In the end, business results are what really matter. Being able to count on the results and know that they’re going to be there and sustain over time is critical."