Marian Kelley
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News Release-- January 20, 2009
First Deployment of CSC Software Speeds Claims Processing at Leading Life Insurer
Jackson National Implements CSC's Claims Management Accelerator
FALLS CHURCH, Va., Jan. 20 - CSC (NYSE: CSC) today announced that Jackson National Life Insurance Company (Jackson) of Lansing, Mich., is the first insurer to deploy CSC's Claims Management Accelerator to streamline its life and annuities claims processes. Part of Jackson's focus on continuous improvement, the implementation helped the carrier increase automation and speed claims handling.
Experiencing rapid growth following a 2005 acquisition, Jackson's claims volumes soared, which led to hiring additional staff and reengineering the company's claims group. As part of that effort, Jackson selected Claims Management Accelerator and integrated it with other in-house CSC systems, CyberLife and VANTAGE-ONE, for policy administration and payment.
"We embrace innovation in all aspects of our business as it can be a critical enabler of high customer satisfaction," said Laura Prieskorn, vice president of Operations at Jackson. "With CSC's Claims Management Accelerator, we are able to automate more processes and improve our quality of service by delivering fast and accurate claims resolutions for our life and annuity customers."
"Because we use Claims Management Accelerator in our own business process outsourcing operations, we know how it can improve the efficiency of claims processing in the most demanding environments," said Michael W. Risley, president of CSC's Life and Annuity Insurance Division. "Delivering proven claims management software is one of the ways we help our clients improve productivity and enhance customer service."
Claims Management Accelerator integrates with any policy administration system to give customer service representatives, back-office staff and examiners a common, Web-based, front-end solution. It serves as a centralized work management system to support the processing of death, long-term care, disability income and other claim types.
About Jackson National Life Insurance Company
With more than $82 billion in assets (GAAP unaudited),* Jackson National Life Insurance Company (Jackson), located in Lansing, Michigan, is an industry leader in variable, fixed and fixed index annuities. The company also offers life insurance and institutional products. Jackson markets its products in 49 states and the District of Columbia through independent and regional broker-dealers, financial institutions and independent insurance agents. Jackson's subsidiary, Jackson National Life Insurance Company of New York, similarly markets products in the state of New York. Through its affiliates and subsidiaries, Jackson also provides asset management, retail mutual funds and retail brokerage services. For more information, visit www.Jackson.com.
About CSC
CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions & Services, Global Outsourcing Services and the North American Public Sector. CSC's advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 91,000 employees and reported revenue of $17.3 billion for the 12 months ended Oct. 3, 2008. For more information, visit the company's Web site at www.csc.com.
*As of 6/30/08, Jackson had more than $82 billion in total assets (GAAP unaudited) and nearly $75 billion in policy liabilities (GAAP unaudited) set aside primarily to pay future policyowner benefits.
