Business Process Management
Business processes are key assets of any insurance company, and are the primary focus for many strategic initiatives such as improving service delivery and reducing operational costs. Efficient and well-managed processes for new business, customer service and claims are critical for providing quick turnaround and quality service.
Managers need to know that the most important work is being done first according to pre-defined business rules. Equally important is the ability to track and monitor processes, work in progress, and staff productivity on a real-time basis. CSC’s business process management (BPM) solution for the insurance industry brings processes, people and technology together to create a highly agile and streamlined processing environment.
Industry-Leading BPM Solutions
CSC has helped leading U.S. insurers save millions of dollars and boost productivity by 25 to 35 percent with industry-leading BPM software, consulting and business transformation services. CSC’s expertise in insurance processes, project management and systems integration ensures the success of our clients’ BPM implementations. Our rich library of best practices in insurance is accumulated from experiences with clients and in our own business process outsourcing operations.