CSC’s Integral helps insurers streamline their business operations while becoming more agile and more digital.
Insurers worldwide may differ by coverage, region or even by language spoken in the office, but what they all share is the need for profitable growth — by entering emerging markets, cross-selling / upselling to existing customers, improving time to market, implementing or refining processes, or simply reducing operational costs.
Unfortunately, many insurance companies administer businesses on complex legacy IT infrastructure that make profitable growth difficult, or even impossible, to achieve. These systems lack agility and therefore can’t help insurers deliver the kinds of products and services customers demand. These demands include the need for mobile, 24x7 access to insurance products; straight-through processing for quick responses to customer inquiries; fast, accurate processing and payment of claims; and high levels of privacy and security.
CSC’s Integral is modern, integrated and functionally rich insurance software that supports processing for all insurance product types, with all functions accessed from a single Web portal. Integral gives insurers the agility they need to compete in today’s insurance marketplace, through an integrated, flexible IT environment that enables them to create innovative products and services and bring them to market quickly.
Integral offers insurers:
• Flexibility to cross national borders and deploy regional and satellite offices
• Support for multiple currencies, local languages and multicountry regulatory requirements
• Multicompany and multibranch processing
• Ability to use new and cost-efficient technologies, including cloud computing, mobile technology and social media
• An as-a-service model that enables more cost-efficient consumption-based pricing
Integral supports administration from point of sale to claims and payouts. It also delivers complete insurance administration with product configuration, workflow, business analytics, underwriting, mobility solutions and more. Because Integral is based on open standards, insurers can select the components they need and easily integrate them with in-house or third-party systems.
Integral functions include:
- Customer Administration
- Agent Administration
- Proposal Capture/Quotation
- Policy Processing
- Claims and Distributions
Looking for an omnichannel solution? The Integral Point of Sale (iPOS) component provides insurers with comprehensive point-of-sale capabilities “out-of-the-box,” with the flexibility of sales/ services using any channel, setting up product rules, cloning rules and calculations, designing and cloning templates, and synchronizing data. Also, iPOS can be deployed in both online and offline mode.
Integral’s advanced technology and innovative methodologies empower insurers to shift their focus from “business as usual” to business transformation. Toward that end, many multinational insurers are using CSC’s Integral suite to develop, share, reuse, and support products and processes in several countries on one seamless, integrated technology platform. Using Integral with multicurrency processing and multilingual capabilities, insurers have grown their footprint in emerging/high-growth markets.
Best of all, Integral can be implemented as either a single integrated, common architecture, or in a phased, function-by-function rollout. Both approaches minimize implementation risk and lead to faster financial return. That’s the power of Integral — it is designed for maximum flexibility. Its component architecture allows the delivered components and databases to be swapped out to enable reuse of similar components that you may already have.
More than 300 insurers of all sizes in nearly 60 countries in Asia, Australia and Europe use Integral. This large installed base makes Integral the global insurance industry’s system of choice; it also gives CSC impressive domain expertise.