Ensuring Safety and Security of Disability Income Claims Staff
When dealing with a claimant or client in crisis, claims professionals frequently find themselves having to do what seems right from their own perspectives but without a well-defined employer protocol. Consequently, they often feel alone, without a response structure and without any guidelines concerning how to assess the degree of risk in the situation.
CSC’s Disability Income (DI) Claims Management team developed two detailed training modules to increase the comfort and effectiveness of our own claims professionals when dealing with these highly stressful situations. This report will help you learn from the 2 years of analysis and development behind our own best practices.
Research Series: Best Practices in Disability Income Claims Management
Written by CSC’s DI Claims Management specialists, this series of research reports provides insight into the expert management and processing of disability insurance claims. Topics include small disability income claims, safety and risk management for claims professionals, and rehabilitation assistance strategies for aging claimants.
