Taking BPM to the Next Level

Author:

CSC

The field of business process management (BPM) has matured, and today’s BPM systems are much more than traffic cops, routing documents and work assignments around the company. Unlike the previous generation of workflow technology, BPM systems are vital organizational drivers that help insurers manage their key assets: processes, people and information.

BPM tools provide organizations with insight into and control over their operational performance and service levels, and the agility to adjust their processes to changing market demands. Joanna Creamer, senior vice president of insurance business transformation for CSC, describes how BPM technology enables business users to take control of the work processes.