Customer Service Solutions

CSC provides an integrated approach to customer and producer service that goes beyond traditional CRM and portal solutions. Our customer service offerings give organizations a competitive edge by reducing costs, improving productivity and enhancing customer relationships. Simply put, CSC's solutions provide consistent, once-and-done service across all channels.

Breezeway
CSC’s Breezeway™ is a suite of cloud-based, Web-subscription insurance services. It combines cloud and mobile technology to enhance sales processes and give insurers, agents, brokers and customers anytime-anywhere access to a full range of insurance services, including automated third-party capabilities such as electronic signatures.

Business Intelligence
CSC provides a full range of Business Intelligence services that help insurance companies gain greater insight into product and producer effectiveness and provide an enterprise view of the business for better analysis and decision making.

Customer Service Accelerator
Customer Service Accelerator® is a Web 2.0 software application that helps North American financial services companies cut operating costs and deliver a richer producer and customer experience across all channels.

e-App
CSC’s Intelligent e-App software, a component of CSC's nbAccelerator®, streamlines the process of acquiring new business and eliminates errors by equipping your producers with an electronic application that automatically populates data, provides the correct forms and covers all of the required questions.

Mobile Insurance
CSC provides a rich suite of software combined with strategic consulting and managed hosting services to help you develop and implement the right mobile strategy for your company. CSC’s 2Work™ suite provides mobile applications for tablet computers and other handheld devices to help insurance company employees perform tasks quickly and efficiently from any location.

PerformancePlus
PerformancePlus® manages broker arrangements, agent sales channels and hierarchy complexities, as well as the full range of product offerings. It gives insurers the ability to accurately and efficiently calculate commissions, offer easy adjustment processing and provide full audit trails documenting all transactions.