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Case Studies
Case Studies
Florida Peninsula Fuels Growth With a Faster Agency Portal
Florida Peninsula’s decision to launch a new, more robust Web portal with faster quoting, streamlined online applications and automated underwriting delighted independent agents and fueled a significant increase in quoting and new business.
Swiss Re Expands Global Life Insurance Operations
With operations in more than 25 countries, Swiss Re makes risk-taking easier for hundreds of insurers and millions of businesses and consumers.
Global Life Insurer Reaches New Heights in Customer Service
A leading global insurer centralized operations and expanded the role of customer service representative under a plan under an approach to boost customer service without replacing its core processing systems.
Phoenix Life Insurance Simplifies Customer Service Experience
Customer service representatives at Phoenix Life navigated a complex tangle of back-end systems until the company introduced new software that simplifies processing with a single view of the customer.
Ohio Mutual Empowers Adjusters And Improves Claims Efficiency
Ohio Mutual replaced its aging claims system with CSC’s POINT IN Advanced Claims and brought efficient, productive capabilities to its claims handling, claims analysis and reporting capabilities.
Phoenix Enhances Producer Compensation Systems and Support
The Phoenix Companies worked with CSC onshore and offshore on an upgrade that improved producer services and support for complex hierarchies, and gave the carrier the abilities to consolidate technology and take advantage of new opportunities.
AEGON Delivers Fast and Easy Product Development to Support Eastern Europe Expansion
Global life insurer AEGON is using CSC’s GraphTalk A.I.A administration system to back its ambitious growth plans for Central and Eastern Europe. The solution is helping the company launch new products faster, and is already delivering cross-country efficiencies in Hungary, Slovakia and the Czech Republic.
Conseco Improves Efficiency of Global Back-Office Technology and Processes
Conseco simplified consolidating multiple work management and commission systems, resulting in standardized processes, lower costs and faster turnaround times across its global operations.
American National Simplifies Product Introduction with CSC’s Real-Time Software
American National consolidated five legacy policy administration systems and used the latest software to accelerate product introduction and improve IT services to support the company’s growth plan.
Zurich Financial Services Supports Market Leadership Strategy with CSC's Application Outsourcing Services
Zurich Financial Services is improving IT productivity, achieving 50% more flexibility in software component use, and enhancing business processes to support market growth under a seven-year applications outsource contract with CSC.
Zurich Switzerland Improves Motor Claims Adjusters’ Productivity by 25 Percent Using CSC’s KDX
Zurich Switzerland decided in 2001 to remodel its damage assessment and repair process by creating an electronic workflow for claims. The company chose CSC’s KDX to serve as its central system.
Western Agricultural Insurance Company Rapidly Launches Commercial Agriculture Insurance Product with CSC’s BPO Services
Western Ag used outsourcing services and Web technology to quickly introduce a new integrated commercial agriculture insurance product that gives policyholders greater flexibility than anything offered by competitors.
Thélem assurances and CSC Join Forces to Develop the P&C Version of GraphTalk A.I.A
Formed in 2004 from the merger between Assurances Mutuelles de l’Indre and Mutuelles Régionales d’Assurance, Thélem assurances needed to replace its administration system with a solution that was scalable to support business growth.
Swiss Re CyberComp Launches Insurance Business in 30 Days with CSC's BPO Solutions
Swiss Re launched a virtual company with CSC's support that supports rapid Web-based quoting and approval of workers' compensation coverage for agents in 25 states.
Sunshine State Insurance Rolls Out Internet Services to Agents with CSC’s BPO Operations
Sunshine State Insurance rolled out Web services to agents and weathered four hurricanes with CSC's BPO services.
Southern Mutual Church Insurance Teams with CSC to Double Revenues, Improve Profitability 26 Points
Southern Mutual Church Insurance Co. teams with CSC to double revenues, improve profitability 26 points.
Safety Insurance Expands Product Mix and Market With Agile Technology
Safety Insurance used CSC's Web services software and IT outsourcing services to help grow its homeowners business by 20 percent, revamp its systems and support growth without adding staff.
Ohio Mutual Insurance Improves Policy and Claims Services with CSC’s POINT IN Software
After a system outage revealed Ohio Mutual Insurance Group’s processing limitations, the company worked with CSC to replace its systems, streamline processes and roll out Web-based services to agents.
Cypress Property & Casualty Grows from Startup to Regional Carrier with CSC’s BPO Services
Cypress Property & Casualty used outsourcing services to launch a virtual P&C company in Florida that soon expanded into Texas, freeing the company to focus on sales, marketing and underwriting.
Accident Fund Fuels National Expansion with CSC’s Technology, Outsourcing Services
CSC’s BPO operations processed business from the new states using POINT IN, the leading policy administration system for midsized P&C companies that supports all personal and commercial lines of business.
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