CSC Case Studies

Case Studies

Ohio Mutual Empowers Adjusters And Improves Claims Efficiency Ohio Mutual replaced its aging claims system with CSC’s POINT IN Advanced Claims and brought efficient, productive capabilities to its claims handling, claims analysis and reporting capabilities.
Phoenix Enhances Producer Compensation Systems and Support The Phoenix Companies worked with CSC onshore and offshore on an upgrade that improved producer services and support for complex hierarchies, and gave the carrier the abilities to consolidate technology and take advantage of new opportunities.
AEGON Delivers Fast and Easy Product Development to Support Eastern Europe Expansion Global life insurer AEGON is using CSC’s GraphTalk A.I.A administration system to back its ambitious growth plans for Central and Eastern Europe. The solution is helping the company launch new products faster, and is already delivering cross-country efficiencies in Hungary, Slovakia and the Czech Republic.
Conseco Improves Efficiency of Global Back-Office Technology and Processes Conseco simplified consolidating multiple work management and commission systems, resulting in standardized processes, lower costs and faster turnaround times across its global operations.
American National Simplifies Product Introduction with CSC’s Real-Time Software American National consolidated five legacy policy administration systems and used the latest software to accelerate product introduction and improve IT services to support the company’s growth plan.
Western Agricultural Insurance Company Rapidly Launches Commercial Agriculture Insurance Product with CSC’s BPO Services Western Ag used outsourcing services and Web technology to quickly introduce a new integrated commercial agriculture insurance product that gives policyholders greater flexibility than anything offered by competitors.
Thélem assurances and CSC Join Forces to Develop the P&C Version of GraphTalk A.I.A Formed in 2004 from the merger between Assurances Mutuelles de l’Indre and Mutuelles Régionales d’Assurance, Thélem assurances needed to replace its administration system with a solution that was scalable to support business growth.
Swiss Re CyberComp Launches Insurance Business in 30 Days with CSC's BPO Solutions Swiss Re launched a virtual company with CSC's support that supports rapid Web-based quoting and approval of workers' compensation coverage for agents in 25 states.
Sunshine State Insurance Rolls Out Internet Services to Agents with CSC’s BPO Operations Sunshine State Insurance rolled out Web services to agents and weathered four hurricanes with CSC's BPO services.
Southern Mutual Church Insurance Teams with CSC to Double Revenues, Improve Profitability 26 Points Southern Mutual Church Insurance Co. teams with CSC to double revenues, improve profitability 26 points.
Safety Insurance Expands Product Mix and Market With Agile Technology Safety Insurance used CSC's Web services software and IT outsourcing services to help grow its homeowners business by 20 percent, revamp its systems and support growth without adding staff.
Ohio Mutual Insurance Improves Policy and Claims Services with CSC’s POINT IN Software After a system outage revealed Ohio Mutual Insurance Group’s processing limitations, the company worked with CSC to replace its systems, streamline processes and roll out Web-based services to agents.
Cypress Property & Casualty Grows from Startup to Regional Carrier with CSC’s BPO Services Cypress Property & Casualty used outsourcing services to launch a virtual P&C company in Florida that soon expanded into Texas, freeing the company to focus on sales, marketing and underwriting.
Frankenmuth Mutual Insurance Streamlines Claims with CSC's Exceed Frankenmuth Mutual Insurance was looking to expand outside the Midwest and decided to replace its claims system as part of a fully integrated approach to modernizing the company's core insurace system.
West Bend Mutual Insurance Speeds Claim Processing, Extends Information to Agents with CSC’s Exceed Claims West Bend Mutual talked to CSC about a strategy of integrating CSC’s Exceed Claims component with the company’s legacy policy administration system and new software for check processing and payment reconciliation.
Zurich Financial Services Supports Market Leadership Strategy with CSC's Application Outsourcing Services Zurich Financial Services is improving IT productivity, achieving 50% more flexibility in software component use, and enhancing business processes to support market growth under a seven-year applications outsource contract with CSC.
Norwich Union Extends Processing to Brokers, Call Operations and Banks A leading European carrier worked with CSC on the development of an advanced insurance processing system that lowered the company’s IT costs and extended Web-based services to agents, brokers and claims personnel.
Munich Re Italy Uses SICS/nt to Improve Operational Efficiency and Increase Cost Effectiveness Munich Re Italy (MRI) was a long-standing and satisfied user of CSC's SICS Classic reinsurance administration system and when CSC announced a new version of SICS/nt to suit the Windows operating environment, MRI began to look at the implications of upgrading.
MetLife Auto & Home Puts Brakes on Fraud with CSC’s Fraud Evaluator MetLife Auto & Home teamed up with CSC to co-develop Fraud Evaluator, formerly named @First, which increases the quality and speed of referrals to special investigators. So far, the number of claims under investigation has grown 16 percent.
Insurance Corp. of Hannover Improves Market Flexibility, Offers Internet Services with CSC’s BPO Operations Administering a wide range of insurance programs for agents across the United States poses a challenge to Insurance Corporation of Hannover. Part of one of the world’s largest reinsurers, Hannover Re. the subsidiary relies on CSC's business process outsourcing (BPO) services for policy administration, agency accounting and statistical reporting.

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