CSC Awards for Technical Excellence
The annual CSC Awards for Technical Excellence honor those who achieve extraordinary results for our clients and make significant technology strides in the process. These awards recognize the recipients' talent, innovation, leadership, and deep technology expertise and execution excellence.
These outstanding projects exemplify our continued commitment to collaborate with our customers in leveraging emerging technologies and fostering growth and superior business performance for our customers.
Recognizing key technologists is a core value of CSC. While only a select few receive the awards, the aspiration for excellence they have inspired for over two decades reaches throughout the company.
2017 CSC Awards for Technical Excellence Recipients
Secure Public Cloud Platform for Fast, Flexible Deployment of Applications Worldwide
Thomas Heller and James Kierstead
Railway Best-in-Class Traffic Management System
Luc Van Lier, Bram Wauters, Kris Robbrecht, Peter Van Tricht
The team created a best-in-class traffic management system for Infrabel, the Belgian rail infrastructure manager, leveraging a Swiss solution which was developed by Swiss rail SBB/CFF supported by CSC. This solution contributed to increasing train punctuality, network utilization, and passenger satisfaction in Switzerland. The project was a major digital revolution at Infrabel, which manages the rail infrastructure – 4,000 kilometers of track, 4,500 trains per day, 750,000 passengers daily. The solution improves on the past by enabling network-wide forecasting for all trains, computing a new state every two seconds that factors in hundreds of thousands of detailed constraints (e.g., topology, signaling, intra-train, inter-train, restrictions, planning changes, dispatching decisions). Dispatchers can drag and drop trains, immediately see the network-wide impact of the changes, and trigger all changes to the trains’ timetables, trains’ routes and communications to the railway’s operating companies. No other system has these capabilities. This new system is one of the corner stones of Infrabel’s transformation of its Traffic Management operations.
Next-Gen System Engineering for CSC MyWorkStyle using Agile and DevOps Way of Working
Victoria Finegan, Christine MacKenzie, Brian Lawless, Karla Dods
The team used Agile and DevOps methodologies and toolsets to more efficiently lead system engineers for CSC MyWorkStyle offerings. The team formed multiple scrum teams comprising offering, build and delivery engineers, and established release management practices for full product lifecycle management for CSC MyWorkStyle. This encompassed development, release and support of service automation components and documentation for delivery of services by using key products from partners. The team increased the frequency of releases in alignment with the ever-increasing demands of partners and clients. The team enhanced traceability, metrics and reporting; improved team communication and productivity; incorporated feedback fast; set release and build priorities for just-in-time deployment; and increased quality through better team linkages. The new approaches enabled the team to keep pace with rapid change, involve clients and other stakeholders frequently, and deliver Minimal Viable Products for early adopter customer deployments. This work is being scaled for general use with our customers.
Crowd Management at Hajj 2016
Susanta Kumar Behera, Anupam Hore*, Biranchi Nayak*, Rahul Shrivastav*
Addressing a profound logistical challenge, this team created a system that successfully managed the movement of 1.8million pilgrims in Mecca, Saudi Arabia during Hajj 2016, the world’s largest annual pilgrimage. Pilgrims traveled between five holy sites over seven days without any incidents related to crowd movement. A unique triangulation algorithm (patent being filed) integrated with various components (BLE Beacons, GPS, WiFi, 4G and 3G) to deliver a system that uses multiple methods for location tracking depending on infrastructure availability. Data was then overlaid on a map at the command center for a visual representation. The system also tracked the location of up to 7,500 staff and notified them when they were outside their predefined locations, mitigating safety violations and a potential crowd crush, and resulted in over 95 percent efficient train schedules. Overall, 23 million location data points were collected over seven days and the system is now being enhanced for further workforce management capabilities.
* Moved to a CSC joint venture after working on this project; they are recognized here for their contribution.
Digital Transformation of the London Insurance Binder Market
Roman Kolvashenko, Vitaly Sergeev, David Garrett
The team was central to the creation of BinderCloud, an excellent example of digital transformation in the insurance sector for binder processing. BinderCloud is the most widely used binder processing application on the market. It streamlines the binder process by automating operations of the various participants, enabling Managing General Agents, brokers and carriers to access the same structured and unstructured information simultaneously. Several hundred insurance organizations use BinderCloud, which synchronizes and reconciles structured data that previously had conflicting requirements from different participants. BinderCloud uses component-based architecture and integrates with transactional, front and back-office systems. Built with advanced Microsoft technologies and running in the Azure cloud, BinderCloud uses multi-threading and elements of massive parallel processing. It has accelerated many critical processing operations by a factor of 20.
Business Value Analysis Sales Tool
Amit Rogye, Billy Matthews, Katie Floyd, Susan Ryan
The team developed a comprehensive business value analysis application that aggregates numerous inputs and assumptions across a variety of industries to project the expected return on investment of various service management solutions. The tool, built on the ServiceNow platform, enables sales teams to rapidly design and build complex sales models that represent the value that a specific joint CSC and ServiceNow offering can bring to a business. From these models, sales teams can create custom business cases for a particular client. With this application, the team successfully transformed a manual process into an innovative, web-based sales tool capable of quickly aggregating clients’ answers to typical sales questionnaires and delivering a thorough analysis of the potential value of an offering. The application has potential for reuse in other industries that need a business value assessment capability.