A set of ITIL v3-aligned service components provides control and support for your environment, including management across all service providers.

We understand that organizations want to drive the most value and effective holistic use of their IT assets and services with a true "fit for purpose" approach. We offer a comprehensive and integrated set of Service Management services that drive continuous improvement and reduce your total cost of ownership.

CSC’s Service Management is a set of ITIL v3-aligned service components designed to provide control and support for your environment, including management across all service providers. This covers the lifecycle management of Availability, Capacity, Change, Configuration, Incident, Problem, Release, Service Intelligence (knowledge), Service Level and Service Request.

Each of these Service Components uses an integrated set of constituent service assets, including Policies, Processes, Procedures, Tool-Sets, Measurement and Reporting to deliver the service.

Why CSC Service Management?

Our Service Management solutions implement consistent IT management processes. They align with the ITIL framework and use our best practices. Our Service Management is built on tried and tested services, their integrated assets, components, delivery expertise and experience. And they are adopted to your specific business requirements and outcomes.

• We have the skills, people, experience and consistency to manage any IT environment effectively.
• We know the best approaches, we have the best processes and we can take on everything or just the parts required.
• We manage any number of vendors and are willing to become responsible for overall IT service delivery.