Bridge the gap between IT metrics and business priorities. Translate the performance of IT into the business processes it supports.

We bridge the gap between IT metrics and business priorities. We translate the performance of IT into the business processes it supports. It's a powerful way for IT and business leaders to understand how IT affects business performance so they can make informed IT decisions.

What value does your IT deliver?

Without disrupting operations, CSC's PowerView BSM solution integrates data from your existing IT management tools and assesses the performance of IT systems from both a core and end-user perspective. It uses synthetic transactions to measure actual performance, which can differ markedly from what SLA measures suggest.

Our Web-based interface is designed for non-IT stakeholders as well as IT. Metrics are presented using clear graphics with the ability to drill down to individual components and transactions. This enables performance bottlenecks to be identified long before they become a problem.

Are you are determined to accurately measure and optimize the business value your get from your IT services? PowerView BSM combines process mapping, automation and visualization to explicitly link business performance with service management. PowerView BSM dashboards show in real time and historically how IT services are performing and delivering business value, while boosting performance and service quality. Typically, PowerView BSM delivers measurable results on all fronts within a 6-month period.

Why CSC Business Service Management?

• We are hardware- and software-independent.
• We have the skills, people, experience and consistency to manage any IT environment effectively.
• We know the best approaches, we have the best processes and we can take on everything or just the parts required.
• We manage any number of vendors and are willing to become responsible for overall IT service delivery.