An innovative, ITIL-aligned portfolio of self help services that helps you manage increasing IT support needs and while reducing IT support costs.
CSC Self Service is an innovative, ITIL-aligned portfolio of self help services. It helps companies who are trying to manage increasing IT support needs, while trying to reduce IT support costs.
Through CSC Self Service, your users solve their IT problems quickly, in simple steps. The business can focus on the core processes, while leaving Self Service implementation and management to CSC. This decreases the reliance on service desk calls through expensive phone based support thus reducing IT support costs and improving customer satisfaction.
Flexible, modular Self Service portfolio
Our modular and flexible approach allows you to choose the exact package that will fit both your organizational and financial needs. We offer access through a Web portal to service desk solutions, password management and chat sessions with our Enterprise Service Desk. We also help drive the change needed to make online support more popular than calling the service desk.
Our Self Service portfolio:
- Provides scalable solutions for small and medium companies as well as multinational global corporations.
- Is a mature service offering with a wealth of experience in deployment, management and driving adoption.
- Provides a user-centric experience, focusing on ease-of-use, high value and extensive content.
Our Self Service Framework is a web entry point and delivers all the services to the consumer with no need for customization. This makes it low cost and fast to deploy.
Why CSC Self Service?
We provide complete vendor management. In an increasingly confusing market, we deliver the best solution with simple pricing to meet your needs.