Enterprise Service Desk Solution
The highest levels of first contact resolution, request fulfillment and customer satisfaction in the industry.
Our globally integrated Enterprise Service Desk drives the highest levels of first contact resolution, request fulfillment and customer satisfaction in the industry. You can cut IT operating costs, increase end-user productivity and improve business agility and scalability.
Single point of contact for end users
Our Enterprise Service Desk is the single point of contact for all end users across your enterprise. We ensure they have access to all Information Services needed to restore their service quickly. Our service desk reduces support costs and increases your productivity and satisfaction through four key tenets:
- Driving resolution and fulfillment at first contact
- Providing complete end-to-end ownership for all incidents and service requests
- Function seamlessly in a multi-sourced environment, providing an outstanding end-user experience
- Provisioning the services to the world from around the world
We focus on driving business value from a business perspective. Our services stitch together all aspects of Information Services across infrastructure and applications — regardless of your service provider.
Why CSC Enterprise Service Desk?
We manage over 16 million contacts every year. We operate in 23 languages from 15 centers using our flexible virtual agent platform.
How do we achieve our industry leading performance? Through tight coupling across our Operations Centers and our Operations Support Office functions (Analytics, Service Intelligence, Quality, Training and Workforce Management), at the day-to-day and transaction-by-transaction level. This is something none of our competitors do with the depth, rigor and regularity that we do.