Recognizing the challenge
In our experience, we’ve seen evidence to suggest that alignment of expectations between your business and IT functions is a significant challenge. Inappropriate tools and processes can damage relationships, limit innovation, and increase costs. Information and data cannot be used effectively to make sound and proactive business decisions if IT doesn’t understand the needs of the business and vice versa. All these issues result in loss of productivity, missed service levels, administrative overhead, maintenance costs and poor customer satisfaction.
- Maximizing ROI and reducing IT costs
- Increasing customer satisfaction with IT services
- Maximizing asset utilization and control
- Creating competitive advantage
A New Way
CSC’s Service Management capabilities provide you with globally consistent, flexible, business aligned and integrated service management solutions. They are built on a framework that drives efficiency, cost reduction and ROI goals.
CSC’s integrated Service Management processes include:
Operational Service Management
A best practice capability for key ITIL-aligned processes. Operational Service Management is a cornerstone capability for managing the quality of IT and Business services and their outcomes. It drives consistency in client's service management processes that results in the reduction of total cost of ownership of operating IT and Business services.
Asset and Configuration Management
A fully managed service, providing three elements to manage IT equipment throughout its lifecycle. Hardware asset reporting is the core element, tracking IT device, user, and location information. Software application installation and license reconciliation against procurement records can be provided, and by combining with CSC Operational Service Management, we can provide our Configuration Management service, which manages and reports configurable item relationships and business services so you can keep track of what really matters to you.
Remote Management Services
An infrastructure and application monitoring capability integrated with ITIL-aligned support processes to ensure that enterprise infrastructure availability is proactively maintained at the required level. Standard options, reports, processes, and optional features can be combined to produce a solution that meets customer requirements. Remote Management Services provides the monitoring and interlock between deployed services and operational service management to deliver a seamless solution.
Service Request Management
Our modular and flexible IT Catalogue and Request Management capability allows our customers to choose the exact package that will fit their business and organizational needs. CSC provisions the service in a multi-sourced environment, globally. The service enables first class delivery of IT services whilst contributing to IT standardization and better control of IT spends. It makes IT services easy to find, order, track, and get. It facilitates selection, ordering, and delivery management of IT through a world-class user experience interface, global capabilities, and leading technologies. Fully integrated with CSC Service Management, the service is managed throughout its lifecycle to allow for greater financial, business and operational efficiencies.
To find out how CSC can help you overcome your Service Management challenges contact your Account Manager or Contact Us