The alignment of expectations between your business and IT functions is a significant challenge. Inappropriate tools and processes can damage relationships, limit innovation, and increase costs. Information and data cannot be used effectively to make sound and proactive business decisions if IT doesn’t understand the needs of the business and vice versa. All these issues result in loss of productivity, missed service levels, administrative overhead, maintenance costs and poor customer satisfaction.
- Maximizing ROI and reducing IT costs
- Increasing customer satisfaction with IT services
- Maximizing asset utilization and control
- Creating competitive advantage
A new approach
CSC’s Service Management capabilities provide you with globally consistent, flexible, business aligned and integrated service management solutions. They are built on a framework that drives efficiency, cost reduction and ROI goals.