Gartner Again Identifies CSC as a 'Leader' in Magic Quadrant for End-User Outsourcing Services, North America
In its August 2015 report, “Magic Quadrant for End-User Outsourcing (EUO) Services, North America,” research firm Gartner identified CSC as a “leader.” This is the third consecutive year CSC has been named a leader in EUO by Gartner, the world’s leading information technology research and advisory company.
According to the report, “Leaders deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions.” The Leaders quadrant indicates the direction of the maturing EUO service market. However, changes in the delivery model capabilities will continue to drive change in the market.
The report named eight service providers as leaders in this Magic Quadrant. “Leaders have demonstrated their many years of experience in delivering EUO services, understand the requirements to successfully deliver services. They have proved their Ability to Execute strategic visions,” the report said. This was particuarly evident during the reference-checking portion of the analysis.
As a premier provider of end-user outsourcing services, CSC supports about 1.1 million end users in North America, with an estimated 722,000 desktop end users and 76,000 mobile devices. The company’s North American EUO service had an estimated $450 million revenue in 2014.
CSC supports a full array of technologies, including specialized applications in all industries. In 2014, the company launched several new offerings under its Lifecycle Management program. In addition, MyWorkStyle gained traction in large accounts, as did other portfolio offerings such as Storage as a Service, cybersecurity for Advanced Threat Detection and the machine-to-machine application OmniLocation MachinEdge.
CSC’s strategic partnerships and alliances with technology providers including Amazon Web Services, Microsoft, VMware, AT&T and HCL Technologies has facilitated its roll out of differentiated EUO offerings.
Learn more at gartner.com.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.