CSC Positioned in Leaders Quadrant in Magic Quadrant for Help Desk Outsourcing, North America Report

The Gartner report Magic Quadrant for Help Desk Outsourcing, North America evaluated 18 providers who provide help desk services.  Gartner defines "help desk services" as the provision of end-user support for all IT services.

This Magic Quadrant is designed to help organizations identify and evaluate help desk outsourcing external service providers in North America. The providers assessed can all provide help desk services, but their competencies and offerings vary. Clients should base their selections on detailed evaluations of their outsourcing scope, objectives and evaluation criteria (including functional and technical requirements), as well as the providers' ability to fulfill the scope while satisfying key evaluation criteria.

CSC is pleased to be positioned in the Leaders Quadrant.

According to Gartner, “;eaders quadrant are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market. The following providers (listed in alphabetical order) are Leaders in this Magic Quadrant:  Atos, CompuCom, CSC, Dell, HCL Technologies, HP, IBM, Unisys, Xerox

All these providers have demonstrated that they have significant help desk outsourcing experience and understand the dynamics needed to deliver help desk services successfully. Experience weighs heavily in the Leaders quadrant.

View the Magic Quadrant for  Data Center Outsourcing and Infrastructure Utility Services