End-users in government IT environments, just like their private-sector counterparts, need fast, reliable access to people and resources anytime, anywhere to collaborate and communicate effectively.
At CSC, we focus first on end-user computing needs rather than technology. Our tailored solutions support varied work styles, workplaces, geographically dispersed locations, and program life cycles. We maximize productivity and organizational effectiveness by integrating end-user technology with business processes and with other technology areas such as mobility services, workgroup applications, and multimedia collaboration tools. We offer proven, results-driven, best-of-breed solutions across the spectrum of end-user systems and services:
Security Services. Our security services focus on industry best practices, end user education, and leading-edge technologies. Key services include account management; password management; antivirus protection; federal security compliance including FISMA, FIPS and FDCC; patch management; and personal firewall.
Engineering Services. Our distributed desktop environment and virtual desktop infrastructure give users a familiar interface that helps them make their own changes. Our key services include standardized desktops, standardized back-office infrastructure, software distribution management, and OS migrations.
Enterprise Management. We keep your system and your workers at peak performance through asset tracking, service level management, fault management and seat management.
Service Desk. We support end users in resolving problems quickly and efficiently to minimize down time. Key services include incident and change management, 24x7 single point of contact, end-to-end issue ownership, and knowledge management.
Field Support. Personnel trained in ITIL methods assess and resolve hardware and software issues for users at their desks. Key services include installs, moves, adds and changes; hardware break-fixes; and thin-client support. Collaborative and Mobility Services. We use the latest technologies and methods to ensure that employees can collaborate regardless of location. Key services include e-mail services, spam filtering and protection, instant messaging, online collaboration, BlackBerry/PDA services, and e-mail archiving.
Value-Add Services. We also offer expanded end-user services for those with needs beyond our standard offerings. These include refresh services, PC backup/restore, and managed print services. Related Information
End-users in government IT environments, just like their private-sector counterparts, need fast, reliable access to people and resources anytime, anywhere to collaborate and communicate effectively.
