Comprehensive Work Management Software to Increase Insurer’s EfficiencyEL SEGUNDO, Calif., Feb. 9, 2004 – Computer Sciences Corporation (NYSE: CSC) today announced that Aviva Life Insurance Company (Aviva) has, through its affiliate, Aviva Service Corporation, licensed Automated Work Distributor (AWD) software to streamline operations at the company’s two processing centers in North Quincy, Mass., and Buffalo, N.Y.
AWD is a business process management, electronic imaging, workflow and customer management system that helps companies reduce costs, enhance customer service and achieve new levels of productivity. AWD is a product of DST Technologies, Inc. CSC, which is the exclusive distributor of AWD to the insurance industry, provides project management, business reengineering and information technology (IT) services for its clients’ AWD implementations.
“We have experienced significant growth in the past and expect that trend to continue, putting increased pressure on our human and technology resources,” said Sean O’Brien, vice president of administration at Aviva. “In an increasingly competitive environment, the AWD software and CSC’s support will help our operations staff improve services to Aviva producers and customers, and support continued growth.”
“With AWD’s built-in management tools, Aviva managers will be able to monitor their business in real time, allowing them to eliminate the use of paper, reduce process steps and improve turnaround for new business and policy service,” said Michael W. Risley, president of the Life and Health Division of CSC’s Financial Services Group. “This is another example of CSC delivering business process and technology improvements that help insurers transform their businesses.”
About Aviva USAAviva Life Insurance Company (Aviva), based in North Quincy, Mass., is a subsidiary of Aviva plc. Aviva is one of the top 100 life insurers in the U.S. and one of the fastest growing with approximately $5 billion in assets under management. For more information, visit its Web site at
www.avivausa.com.
About CSCFounded in 1959, Computer Sciences Corporation is a leading global IT services company. CSC’s mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With more than 92,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo, Calif., CSC reported revenue of $13 billion for the 12 months ended October 3, 2003. For more information, visit the company’s Web site at
www.csc.com.
