Offerings
Business Process Outsourcing
Business process outsourcing (BPO) has become a strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and refocusing on their core business capabilities.
BPO is the strategic outsourcing of “non-core,” IT-intensive business processes to a proven IT services provider that can successfully manage the processes for less cost and with greater efficiency. Such process include: administration, finance, HR, payroll, logistics, sales and marketing, and customer care.
CSC has helped leading Chemical and Energy clients to manage and operate numerous BPO activities, from maintaining software applications and operating networks to managing facilities and purchasing technology.
Our BPO operations offer several advantages:
- Economies of scale to reengineer and modernize distributed legacy information technology
- Technology and process “best practices” to continually improve business performance
- Management of technology evolution and staff skills maintenance
- Customer service quality assurance
- Reduction in operations and financial risk
- Integrated account management
Key Features
CSC’s BPO services include:
Application service provider
Business process outsourcing
Data center operations
Facilities/range management
Help desk/customer support center(s)
High-performance computing
Seat management
Telecommunications
Web hosting
CSC's Approach
CSC employs rigorous methodologies and processes that have been refined, through “lessons-learned” improvements, across outsourcing partnerships within numerous industries.
Our proven outsourcing practices define precise metrics by which our services are measured, and by which we will demonstrate continuous performance improvement across a wide range of services.
Our approach delivers:
- Streamlined and standardized processes that improve service quality and delivery while reducing costs
- Flexible service delivery frameworks that allow us to modify our pricing structure and service levels to adapt to newer technologies as your needs change
- A cost-effective approach to your dynamic environment by deploying our Service Delivery Excellence Program
- An exceptional ability to respond to your changing requirements with the best value solution, as a result of our close collaboration with our best-in-class alliance partners.
Related Information
Learn more about CSC’s approach to business process outsourcing.
|
