Global Chemical Company: Wireless LAN Solution Drives Savings, Productivity
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Client:
Global Chemical Company
Challenge:
A global chemical company sought a wireless network that would eliminate the necessity and expense of hard-wiring buildings. Due to the "openness" of wireless communications, the company required a highly effective security protocol that would block hackers and others who might wish to access sensitive company data, while allowing easy accessibility to employees at work, on the road or at home.
Solution:
Working closely with the client, CSC supported development of a wireless LAN architecture that enables appropriate network security by leveraging the client's existing "two-factor authentication" security solution.
Results:
In its prior hard-wired systems, each user paid for a LAN port with 100 megabytes of bandwidth. The Wireless LAN solution is priced per access point, not per port, and allows 10 to 20 users to share one wireless access point, realizing significant cost savings. Because employees have fast and easy access to the wireless network anywhere within their building, collaboration and productivity have also improved.
Related Information
Read more about CSC's Chemical & Energy business. Contact us and let our experience help you produce results.
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It's an IT manager's dream come true: a wireless network that eliminates the necessity and expense of hard-wiring buildings, while improving flexibility and boosting employee productivity. One CSC client, a global chemical company, was seeing increased demand from its businesses for a wireless solution. The company collaborated with CSC to develop an secure architecture and offering to meet this demand.
The Wireless Security Challenge
The chemical client has a long history of applying IT solutions that drive cost savings and boost productivity. After investigating the possibility of implementing a wireless network across its global operations the company knew security would be the chief concern.
Due to the "openness" of wireless communications, the company required a highly effective security protocol that would block hackers and others who might wish to access sensitive company data, while allowing easy accessibility to employees at work, on the road or at home.
The company developed a Wireless LAN architecture that enables appropriate network security by leveraging its existing "two-factor authentication" security solution. To access the wireless LAN system, computer users must provide the following:
- A Personal Identification Number (PIN) that users must create themselves.
- An RSA SecurID® token card that displays a continuously changing numeric code.
A Secure, Fully Managaed Wireless Solution
CSC worked in partnership with the company to develop a secure, fully-managed wireless solution. Over the course of nine months, CSC and the client conducted a pilot involving two buildings at one of its locations. The pilot and ensuing service development involved:
- Site survey activity evaluation and network engineering of the Cisco wireless access point equipment, including developing new standards for exclusive use in the client's network
- Testing of the client software (Odyssey by Funk Software) needed for security authentication
- Configuring the client’s RADIUS environment as the essential middleware to support communication between the user, access points and the security software
- Packaging of the Odyssey client into an automated software installer
- Final creation of an approved service with pricing for all regions of the globe.
Implementation Challenges
In parallel with developing the final service, the client chose CSC to carry out an implementation strategy that would be as seamless and transparent to computer users as possible.
To implement the Wireless LAN solution at the pilot locations, the CSC engaged a site survey vendor to assess the unique makeup of each part of the building. The goal was to identify any interference challenges or other problems that might affect the wireless signals. This was accomplished by conducting radio-frequency site surveys.
Based on these surveys, the CSC team was able to design and balance its wireless solution to ensure that all areas within the facility would be provided with a strong wireless signal, ensuring seamless roaming.
The team also identified standardization challenges with the desktops and laptops being used by pilot employees. In order for the wireless cards to work, each computer needed to brought up to current and uniform standards.
This required the installation of the Windows XP service pack updates; BIOS updates; the installation of current wireless cards; and, to enable a connection to the secure wireless signal, and installation of Odyssey Client software.
User-Friendly Solution
Though CSC updated the computers in the pilot offices and installed the wireless software, home computers that use wireless technology also required updates and software installation.
To make the task easy, the team created a step-by-step video presentation, which users could view on their computers via Quicktime, as well as a concise quick-reference guide that shows users how to bring their computers current and install the appropriate hardware and software. To date, overall user survey results showed that the communications materials met with a high level of satisfaction (98% or higher), allowing users to successfully complete the updates and installation within five minutes to 30 minutes, depending on their current hardware and software setup.
Results: Cost Savings, Improved Productivity
Following successful implementation, the pilot business began enjoying two key benefits:
Cost Savings – In its prior hard-wired systems, each user paid for a LAN port with 100 megabytes of bandwidth. The Wireless LAN solution is priced per access point, not per port, and allows 10 to 20 users to share one wireless access point. Although the users share 54 megabytes of bandwidth, which is less bandwidth per user, there has not been a significant impact to most office-based users. Generally speaking, if a business converts from wired to wireless, it may be able to spend less in monthly LAN fees by using wireless. Each deployment has to be analyzed to ensure there is a business case that involves savings. . Improved Productivity – Now that the company's employees have a standardized wireless solution, they have fast and easy access to their company network almost anywhere in their building, or within other facilities in which the Wireless LAN solution is installed. Employees can collaborate more easily in conference rooms and shared work areas, where, traditionally, many extra wired ports had to be provided to serve all users. With Wireless LAN, all can work by simply enabling their computers with a wireless card.
The highly-successful pilot rollout of the first entire office building to move totally to the Wireless LAN solution has become the benchmark by which all successive Wireless LAN deployments have been judged.
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