Insurance Services: CSC India Provides High Speed-to-Market by Rationalising Client’s Legacy Systems

The client firm focuses on insurance for individuals and small businesses and it insures more than 700,000 businesses. It wanted an insurance system that can reduce costs, improve service and help react quickly to market changes.

To support its program of system rationalisation to reduce costs and drive complexity out of its business, the client signed a global software licensing contract for Exceed, CSC’s comprehensive software for the general insurance industry. The client could use Exceed's components independently to extend and enhance the life of its legacy systems or as a fully integrated technological and functional upgrade of its systems across all lines of business.

Collaborating for Results

The client partnered with the CSC teams to support end-to-end implementation of Exceed components in its environment. The India team was primarily responsible for design and testing, along with release and customer acceptance of the product. Apart from providing support for enhancements, customisation, release management and testing, the India team had to consolidate all general insurance business systems onto one insurance business system and rationalise eight major back office administration systems on a single insurance platform.

Winning Performance

With Exceed, the client is able to set up and issue a policy in a matter of minutes, thereby providing very responsive service to its customers. The client has achieved significant business benefits:

• Turnaround of client’s projects status changed from Red to Green


• Faster speed-to-market


• 85% time saving in policy issuance - time reduced from 13 days to 2 days


• 99% time saving in policy changing - time reduced from 11 days to 1 day


• Short development time for new products as programmer involvement in creating edits, rates and underwriting rules is reduced

CSC’s relationship with the client shows what can be achieved through collaboration. This achievement ensures that the software we create meets our clients’ expectation such as increased operational efficiency and reduced overall IT maintenance costs, in advanced insurance solutions.