Success Stories

Application Outsourcing: CSC Helps Network Computing Provider Transform Applications Business

Client:

A leading global network computing products and services provider

Challenge:

Retain competitive market position by transitioning 850 application management professionals to CSC within nine months
Enhance go-to-market strategy

Solution:

Create an offshore development centre in India
Hire and train new employees, tap into CSC's technical experience
Develop collaborative relationship and enhance go-to-market capabilities

Results:

Increased flexibility to easily scale up and scale down application services operations to meet business demand
Cost savings estimated at 35 percent

For more than 20 years, a leading global network computing products and services provider has been at the forefront of technology innovation, and the company is currently undergoing a major transformation that is changing the way it does business. To remain competitive globally, the client is handing much of the responsibility for its application development and support to CSC. The client will build on CSC's contract base and industry experience to go to market more effectively.
The transition involves around 850 of the client’s employees to be outsourced to CSC, with a majority of them to India. The client, together with CSC is establishing a development centre in India where skilled applications professionals will be trained in applying the company solutions. Once the transition is complete, CSC will manage the client’s complete portfolio of internal business systems applications.

Improved flexibility, cost savings

This is a very large and complex program that requires infrastructure, hardware set-up and network connectivity, application environment setup and people recruitment and training to be done within just nine months. Both, the client and CSC have jointly aligned their goals to make this outsourcing program successful to date.

Success through collaboration

With this transition, the client is experiencing following benefits:

About 35% cost saving through outsourcing

Increased flexibility to more easily scale up and scale down application services operations with CSC than with in-house personnel, to meet the business demand

Enhancing go-to-market strategies

CSC's working relationship with the client spans more than a decade and goes well beyond this massive outsourcing undertaking. The two companies are also strengthening their longstanding business partnership and developing a comprehensive go-to-market strategy that serves the marketplace on a number of different levels.

Related Information

Learn more about CSC's application services.