Business Process Outsourcing

Move faster, streamline operations and lower risk.

Accelerate Growth While Reducing Operational Complexity and Expenses

Life and annuity insurers are improving their agility, marketplace responsiveness and capital management capabilities by taking advantage of CSC’s Business Process Outsourcing (BPO) expertise. Whether you are starting a new company, entering a new market or distribution channel, launching a new product or revitalizing closed block portfolios, CSC delivers the right blend of insurance and technical expertise to support your company’s growth initiatives.

Our scalable approach to BPO gives you the flexibility to adjust the scope of services based on changes in your culture, finances and risk tolerance. You can choose full policy and claims administration support or more limited engagements such as staff augmentation or function-based contracts to support high-volume transactions.

Our interconnected global BPO centers support a comprehensive suite of CSC’s mainframe and midrange solutions that are unmatched in the life insurance industry. You receive the best solution based on your BPO model, product needs and budgets.

Rely on Our Insurance and Technical Expertise
CSC leverages its insurance operations knowledge, business process and technology expertise and worldwide sourcing capabilities to deliver cost-effective, high-quality business process and IT support for virtually any life, annuity or pension product, including traditional life, variable life, universal life, interest-sensitive life, variable and fixed annuities, and supplemental policies such as long-term care, disability income, and accident and health.

With our technology-based delivery model and process discipline, we calibrate your service-level attainment to industry best practices and standards. We use the industry’s most sophisticated tools to monitor and report on a full range of activities, from employee productivity to overall operational performance. CSC gives you the transparency you need to stay in control of your business.

With CSC’s Life and Annuity BPO solutions, you’ll gain:

• Flexible options and sourcing approaches
• In-depth knowledge of insurance administration and IT processes
• Proven methods for transitioning knowledge and systems
• Superior technology and operational best practices

Find out how CSC’s BPO services can provide a low-risk approach to transforming your operations and improving your bottom line.