CSC Insights

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Application Portfolio Effectiveness, Review Snapshot Application Portfolio Effectiveness,Review Snapshot,CSC’s proprietary Application Portfolio Effectiveness Review (APER) assesses the technical condition and business value of a client’s applications,APER is the foundation for creating an applications strategy that will be used to achieve the vision for a client’s applications environment and,in turn, the supporting hardware infrastructure, way to reducing totalapplication instances from 927 to 597,Through APER, we work with both IT and business staffs to examine existing applications and their value to the business.
Applications Outsourcing The Role of Applications and the CIO Challenge,The most successful businesses may be described as the sum of their processes. That is, the key distinction between a successful and unsuccessful business is often how it operates, rather than what it produces. For example, the Japanese car industry came to dominate the market through the implementation of Just In Time materials management processes,Applications outsourcing is a solution to the CIO challenge. In a non-outsourced environment, the in-house applications team is confronted by the problem of having to maintain an existing environment and making changes in response to the needs of the business,Key Business Considerations,For applications outsourcing to be the right solution, there are three key factors to consider
Business Value of RFID data collection system,order-to-cash cycle,SMART Appliances,Electronic Product Code,automation and business process transformation,product lifecycle management,supply management,production management,demand management
Care to Share - Sharing Best Practices Care to Share,Sharing Best Practices,Financial Services Group (FSG) division of CSC in India has initiated a discussion forum for project managers called Care to Share, Most of the tools shared in the forum are developed in-house to improve productivity, attain faster turnaround and for efficient reporting. This is a new strategic initiative to share project experiences, ask questions, find solutions,plan together and coordinate activities,These tools are selected to be a part of the discussion forum. Another major source to derive project best practices is the Knowledge Management database.
Communication & Coordination two-way communication as the core value for the development and management of its workforce,an effective link between management and employees to facilitate an open exchange of ideas,workgroups had to develop effective methods for coordinating dependencies,opportunities to employees for raising their concerns without fear of reprimand,should have the necessary interpersonal communication skills to coordinate their activities for accomplishing the committed work,update the employees with various events taking place in the organisation,interface between employees and management,free exchange of information across organisation,online meeting database to register and track the effectiveness of meetings,track employee grievances to closure,audit of activities,participatory culture and empowered workgroups
Competency Analysis knowledge, skills and process abilities required to perform the organisation’s business activities,utilisation of competency information,staffing, training and development and competency development,mapping between the targeted vs actual value of competencies,Utilisation of competency information,Objective gap analysis
Continuous Capability Improvement facilitating continuous improvement in an organisation,accomplish and sustain its competitive advantage,build consensus on the CCI concept,optimum vehicle for CCI implementation,Lotus Notes database as a communication medium,champion the cause of CCI initiative by mentoring and motivating the employees,reward the owners of the CCIs,set objectives for improvements and measure
Creating Retail IT Strategies that Deliver Business Results Creating Retail IT Strategies,That Deliver Business Results,For most retailers, IT is not seen as a strategic partner of the business — it is simply viewed as a cost that needs to be better controlled. One reason for this is the widely-held belief that only a small percentage of IT projects yield their expected results, and that many projects exceed their time and budget constraints,Retailers want to get more value out of IT and ensure they are spending their limited resources in ways that improve their overall offer to the customer,Building a Business and Technology Partnership,Retail CIOs who have conducted the Business-IT Fusion process find themselves in a more empowered position to help drive their business forward. Key business partnerships are more formally linked, and the evaluation and selection process of IT projects becomes a more structured strategic and financial investment discussion.
CSC’s Financial Services Offshore and Outsourcing Tips CSC’s Financial Services Offshore Outsourcing Tips,Government regulations – Foreign governments set their own rules for labor regulation,taxes and economic development, Failing to comply with these rules can result in stiff penalties and lengthy delays,Time zone constraints,The time differences between locations in the U.S. and Europe,Control – A perceived lack of control is the single largest detractor in outsourcing decisions. Interestingly enough, the converse is true,Political stability,Industry knowledge,Project management,Business continuity,Infrastructure,Cost savings,Publicity
Driving Business Results: The People CMM Way Driving Business Results,The People CMM Way,Managing compound annual growth rate CAGR,75% year on year (YoY) since 1996 till date,Managing tremendous manpower growth,Managing the organisation’s key assets,employees,Aligning employees aspirations with organisational objectives,Becoming one of the best five IT services,companies, an ‘employer of choice’,CSC in India has earned many awards and recognitions for HR Best Practices and the Best Employer categories, the recent rankings being amongst the top 10 IT employers in India in the Dataquest-IDC Tech’s,Star Employer Survey 2005 and Businessworld-Grow Talent Great,Place to Work® Survey 2005,Readiness for performing its critical business activities,Ability to predict the results from performing these business activities, and Potential for benefiting from investments in process improvement or advanced technology
Innovation in Knowledge Intensive Business Services (KIBS) types of innovation,business value
Knowledge Management Plan competitive differentiation,knowledge management,organisational structures and processes,defect injection ratio,technology obsolescence,people dependency,individuals’ productivity
Offshore Agile offshore agile,function point analysis,use case points,quality assurance processes,offshore-onshore work model,
Operational Excellence is Just One Step Away. global outsourcing engagement,insurance-based financial services provider,business growth,offshore capabilities,offshore delivery model,leadership role,changing market condition,onshore rotation program
Performance Management objective performance measurement system,employee’s Individual Development Plans (IDPs) and regular feedback on Key Result Areas (KRAs),align their performance with the organisation’s objectives,planning work and setting expectations,developing the capacity to perform,continuously monitoring performance,strengthen the job-related skills and competencies,regular feedback through an online feedback system,performance management system is driven by Specific, Measurable, Achievable, Result-oriented and Time bound (SMART) principles,objective assessment of employees’ readiness for next role,Global Performance Planning and Review tool
RFID: Enabling Business RFID: Enabling Business,Padmaja Krishnan,Director – Marketing, Planning and Research,with increasing business benefits, decreasing costs and more and more applications and solutions becoming available,Radio Frequency Identification,RFID,RFID is primarily used in inventory control. In a retail outlet all stocked items contain an inexpensive read-only tag that stores the product code and its description, including the manufacturer, brand, batch number, expiry date and price
Staffing An organisation’s future depends on the quality of individuals it hires. CSC in India’s challenge was to manage 75% manpower growth YoY basis,Formalises load balancing process and ensures optimum utilisation of resources,Conducts training programs for guiding the interview panel on the recruitment process of the organisation,Encourages employees referral for any position openings within the organisation through Online Employee Referral System(OERS,Improved offer versus joining ratio - from less than 60% to more than 80%,Improved percentage of hiring through referral policy - from non-existing to 25-35%,Reduction in recruitment errors and fast processing as a result of referral hiring,Enhanced clarity among the individuals about their job responsibilities and company processes and procedures,Quarterly attrition analysis resulting in focused turnaround on employee issues maintaining an attrition within 13-15% in an organisation growing at 75% CAGR
Strategic Enterprise Management: Unlocking the Potential of ERP CFOs and CIOs of leading companies have long struggled with the challenge of satisfying the strategic information requirements of operating management in a structured and efficient manner. The promise of integrated ERP systems to fulfill this requirement has, unfortunately, only been partially realized. Clearly the megainvestments corporate America has made in ERP have dramatically improved the efficiency of transactional processes by enabling reengineering and by providing a common business platform,Recent product offerings from the major ERP vendors and others, coupled with growing management acceptance of a broad set of techniques to manage and control the enterprise, indicate that a new day may be dawning. That day includes embracing what is frequently referred to as Strategic Enterprise Management (SEM)
Terrorism Insurance terrorism risk insurance,foreign direct investment,business interruption loss,terrorism risk management
Training and Development Development of necessary competence,objective evaluation of the gap, process to capture relevant training need,catering to their current role and career development needs,development of a training plan, CSC India’s Methodology,Training planned as per Competency Analysis, monitor,control and maintain training records,e-learning platform,Competency Analysis database,professional level of competence,CSC communities,training hours,independent evaluation,employees are motivated, more productive and well trained,No nonconformities reported
Transforming Healthcare Through the Use of IT Transforming Healthcare Through the Use of IT,Arthur Spiegel PRESIDENT, CSC’S HEALTHCARE GROUP,The mania of the e-health revolution has subsided. In last year’s survey, 71% of respondents said that “developing an e-business” strategy was their top IS management issue,In the United States, the Health,Insurance Portability and Accountability Act,(HIPAA) is profoundly affecting information,technology priorities as healthcare organizations,E-Business Strategy,Healthcare systems worldwide have a need for automating manual processes and integrating their applications.
Variable Annuity Guarantees and the Risk Management 'Options' variable annuity guarantees,risk management options,guaranteed minimum withdrawal benefit,guaranteed minimum accumulation benefit,guaranteed minimum income benefit,risk management framework,risk neutral assumption,risk premium reinsurance
Work Environment Work Environment,People CMM Level 2 Process Area,To enable employees perform efficiently, working conditions should be maintained to support the commited work of employees,With this focus, the management in CSC in India regularly monitors the resource needs and environmental conditions that affect the workforce’s ability to accomplish the committed work in a timely manner,Work environment practices performed in CSC in India focus on both,the resources required for performing work,and the physical conditions under which the work is performed
Workforce Planning build, quantify and manage the organisational capability,future workforce requirement through internal and external sources,focused approach and effective analysis,workforce plan is created by integrating these competency development plans,enhance competency development,link the career development process with the annual workforce plan,Continuity of business/operations

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