Enterprise Service Management

Business performance and technology have never been so interdependent. Business leaders are under pressure to deliver both results and value from IT investments while reducing costs.

CSC's PowerView Business Service Management (BSM) measures how a business’ IT services are performing and delivering business value. It is a model where IT services are fully aligned with business objectives, requirements, metrics and results. Our unique methodology designed helps you make the shift from the traditional technology-focused IT support to a model where its services are aligned with business needs.

PowerView BSM is based on a three-phased approach:

Phase 1: Plan — Create an integrated, end-to-end view of applications and infrastructure performance

Phase 2: Build — Map the critical business process and define business requirements, performance metrics and reports

Phase 3: Operate — Implement a sophisticated tool set and automated capabilities to drive cost reduction, process control and advanced root cause analysis
Benefits

PowerView BSM enables an end-to-end view of the performance and activity of your business environment. It allows you to monitor and manage your infrastructure and application platforms, by providing a proactive view of the factors that can disrupt service.

• Aligns operations and performance reporting with business process
• Provides real-time and historical views of performance through customized dashboards
• Enhances change management by clearly identifying the potential impacts of change to IT and business managers