Best Practices
CSC in India has developed best-of-breed business practices with its most successful partners and customers.
Business Transformation - CSC Dimensions integrates consulting services, applications outsourcing and global delivery to provide a framework for transforming organisations.
World Sourcing - Our World Sourcing model offers seamless, flexible staffing from our technology centers throughout the world. With over 50 delivery centers around the world, we offer round-the-clock service delivery and support. Our World Sourcing Manager, Process Framework and High-Performance Maintenance teams combine the right resources with the right skills to support our clients’ application needs - across locations and geographies.
CSC's Global Process Framework (GPF) - Our integrated tool, process and methodology network supports all application service delivery activities.
World Sourcing Manager (WSM) - An integrated suite of applications that allows us to capture vital data about client's workloads and other CSC accounts so that resources can be economically managed across multiple client service delivery units.
Balanced Scorecard - Our Balanced Scorecard process provides a scientific method to measure performance levels in outsourcing engagements.
Lean/Six Sigma - Defining Excellence Through Process Improvement. We are a leading practitioner of Lean/Six Sigma customer- and project-focused methodologies. Six Sigma is a rigorous methodology that uses statistical analysis and process improvement tools to track, measure and dramatically reduce defects across a range of processes, products or services.
Service Delivery Excellence Program (SDEP) - We have the approach to deliver global standard processes, management practices, procedures and implementation of uniform services, wherever and whenever needed. Through SDEP, we offer cross-functional services to ensure a high level of end-to-end service delivery to our IT infrastructure outsourcing clients.
Practical innovation - We apply innovation to increase the value that technology provides to a client's business. We have created a number of forums that enable us to share new thinking and research, advanced technology direction and practical experience in a collaborative forum with our clients. They include the Leading Edge Forum (LEF) and Global Alliances - a Global Service Offering Program.
Account Management System / Governance - Our account management system leverages globally shared functions and integrated processes enabling CSC to work as a seamless entity with its clients.
CSC's CatalystSM Methodology - Our “common language,” setting the foundation for our overall approach to deliver application services to our clients.
Global High Performance Applications Teams (GHPAT) - Through GHPAT, we identify redundancy and recommend improvements that enhance operational efficiency, drive change and streamline application performance. The result is a scalable architecture that is responsive to immediate and long-term business goals.
CAPPUD (corrective, adaptive, preventive, perfective, user support, and development) - An approach to increase visibility into the nature, business requirements and complexity of various types of work, and drive effort towards higher-value endeavors. By collecting data based on the six categories and analysing trends, we can identify where IT resources can be spent to client's best advantage.
SEI CMM Ratings - We are the only outsourcer with seven organisational units rated at SEI Level 5. In addition, we have numerous other operations that have attained level 3 and level 4 status.
Information Technology Infrastructure Library ( ITIL® ) - We are the first multi-national firm to achieve BS15000 certification.