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Case Studies

Case Studies

Application Services

Application Outsourcing: CSC Helps Network Computing Provider Transform Applications Business For more than 20 years, a leading global network computing products and services provider has been at the forefront of technology innovation, and the company is currently undergoing a major transformation that is changing the way it does business. To remain competitive globally, the company is handing much of the responsibility for its application development and support to CSC. The company will also build on CSC's contract base and industry experience to go to market more effectively.
Application Services: CSC Implements 19000 tasks and a new SAP Finance module to establish a Fortune 500 Company's subsidary Over the years, a fortune 500 multinational chemicals and health care company business had introduced a wide range of integrated fibers and intermediates products, including Polyester, Spandex, Nylon and others that have become household names.
Application Support: Improved Performance and End User Experience of Client's System with e-Enablement end user experience of payment processing system with e-enablement, largest retirement plan record keepers in the US, Retiree Services mission-critical application, error-prone and non-user friendly, lack of business process integration,increased labor, enhanced speed, keep ahead of competition,web services experience, incompatibility issues with different platforms, high performance modernised web-based system, lower self-service costs, enhancing customer service
Application Support: Major Retailer optimizes applications performance by 10% improved system response time CSC helped a major retailer improve application performance and develop Web-based application interfaces to match up with the competition.
ERP: CSC Supports Post-Merger Process Standardisation for Automobile Glass Company We helped develop a single system by integrating different processes brought together through acquisitions.
SAP Outsourcing: CSC Provides Integrated Industry Specific SAP Solution for a Wastewater Management Company CSC ia developed an industry-specific solution that can be seamlessly integrated with the components of standard SAP and caters to the special demands of the client.

Infrastructure Services

Infrastructure Outsourcing: CSC Revitalises the Help Desk improving the customer satisfaction by 30% Revitalising the Help Desk at a Global Multi-industry Technology Corporation,The client is one of the largest corporations in the United States. CSC has worked as a strategic partner with the client and its subsidiaries since 1999,when the client outsourced its IT operations to CSC in a 10-year outsourcing agreement valued at over $2 billion
Infrastructure Outsourcing: Leading Communications Technology Group Achieves Greater Strategic Focus With ever-increasing competition from other global, world-class network providers, Recognized world leader communications technology organization needed to achieve greater strategic focus through increased productivity, mobility and agility. Nortel Recognized world leader communications technology organization therefore felt it had to allow its internal Networks IS organization to focus on strategic initiatives.
Infrastructure Services: CSC Helps a Banking Group Enhance Network Reliability and Speed One of the four largest banking groups,refresh the client’s existing network,CSC’s Repeatable Project Management (RPM) and CSC Catalyst methodology,success story highlights the approach and phases for implementing successful cutovers,ensuring as usual business with respect to user,CSC Network Management System (NMS) teams
Infrastructure Services: CSC Helps Client Improve its Data Backup Performance CSC India helps Australian Team to improve backup performance,consistent and proactive working,India Event Management Center (EMC),storage manager,backup failure monitoring,enterprise backup environments
Infrastructure Services: Value Added Offshoring Services involving 40 mission critical servers for a Leading Utility Provider OS Patching for Super-Critical IGMS Application for the Largest Utility for Gas and Electricity Supply,Integrated Gas Management System (IGMS) tool to manage the physical and commercial distribution of gas,getting an outage from business was critical,rectifying configuration mismatches in the servers,real-time disaster
Infrastructure Support: Data Centre Consolidation to address growing needs of a Technology Corporation Responding Quickly and Flexibly to the Growing Needs of a Global Multi-industry Technology Corporation,The client is the world leader in fuel cell production and development for commercial, transportation, residential and space applications.

Industry Solutions

Financial Services: CSC's Exceed Helps Users Achieve Greater Operational Efficiencies Insurance Companies Live on Exceed,CSC’s Support,customer cases as well as Base cases,Exceed Personal Lines teams,improved the productivity,Property & Casualty (P&C) or General Insurance industry's most comprehensive software system,enhance and evolve legacy systems,reducing million instructions per second (MIPS),Innovation Community (IC) team
Financial Services: CSC's KDX Helps Global Financial Services Company Improve Productivity A Leading Global Financial Services Company Improves Motor Claims Adjusters’ Productivity by 25% Using CSC’s KDX,The company’s 120 claims adjusters were decentralized, operating out of four regional offices with no central management strategy for inspection visits and limited flexibility of resources,Through advanced route planning and by matching inspection types with the nearest available qualified resources, KDX helped the company make the best use of claims adjusters’ time
Financial Services: CSC's New CyberLife Enhancements Offer Real Business Value to the Insurance Companies Life Insurance software products of CSC,enhancing the product functionality,customising and implementing the solutions around the CyberLife product,US-LIFE-HOST-M,detailed technical specifications for the product enhancements,release 0601 from offshore,get the real time agent data for policies,plan description file (PDF) to allow plan information,CyberLife compare utility (CKOMPARE)
Financial Services: CSC's Quick Web-Enabled Solution Helps the Client Achieve Policy Processing Efficiency CSC Helps a Property & Casualty Insurance Company,reduce time-to-market,overall cost,cut down the overall policy processing time,an Internet-based solution for policy processing,Offer current Insurance Services Office (ISO) rates, rules and forms,complementary outsourcing services to the client
Financial Software Services: Improved ROI through Migration of Client's Legacy Data to Exceed A leading insurance company,Exceed, the Property & Casualty (P&C) insurance industry’s most comprehensive software system,Exceed with 3 Lines of Business (LOB) - Personal Auto, Home-Owners (HO) and Mobile-Homes (MH),operationally efficient, client-service focused and nimble in introducing new products rapidly in the market,conversion of Policy Management System (PMS) Series II data into Exceed,statistics of the Big Bang Conversion,transform their businesses, improve efficiencies
Financial Software Services: Multi-line Property and Casualty Carrier Improves Services with CSC’s Exceed A Multi-line Property and Casualty Carrier Improves Services, Management Information with CSC’s Exceed,The client was doing business in seven states faced a challenging technical problem. Information on more than 3.1 million policies was stored in separate systems, driving up IT costs for a variety of tasks, such as management reporting and regulatory compliance, and making them difficult to manage,Moving Policy and Claims Processing into the Field.
Insurance Services: CSC in India Brings Significant Cost Savings to Clients through End-to-End Support insurance industries using CSC’s Vantage and DSS products,offshoring end-to-end Production Control work,knowledge management, project management and control transition,offshore delivery centre that provides end-to-end Production Scheduling services,CSC’s Vantage and Distribution Support System (DSS) products,Monitor production batch schedule for multiple clients,non-prime shift production control services
Insurance Services: CSC India Provides High Speed-to-Market by Rationalising Client’s Legacy Systems develop and implement an insurance system,reduce costs,improve service and help react quickly to market changes,10-year global software licensing contract for Exceed,extend and enhance the life of their legacy systems,consolidate all general insurance business systems onto one insurance business system,increased operational efficiency and reduced overall IT maintenance costs
Insurance Services: Reduced Operating Costs through CSC’s Customer Service Accelerator life insurance and annuity products,respond to its customers more efficiently and effectively,integrate its CyberLife version with CSC’s Customer Service Accelerator,csA has improved the access to insurance policy data,automation of DBLoad process,integration of csA with Edify,system performance monitoring and improvements,reduced operating costs

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