Client Services Portal

We provide our clients with detailed visibility and insight into their hosted environment — from the infrastructure through the applications and content to the end-user experience.

Our secure client information and services portal; provides immediate 24/7 access to a robust selection of account-specific features and a wide collection of managed services reports, including:

• Backup
• Change Management
• Hardware Component
• Bandwidth Utilization
• Service Incident
• Systems Performance
• Technical Visualization
• URL Performance

Our Web-based customer service system provides clients with a fully-integrated workflow and ticketing tool for problem management and service request. Clients can create, update and search ticket history in real-time directly from their portal at their convenience, regardless of the time. This feature provides a communication channel to understanding and servicing the client’s environment and immediately notifies the right people.

Not using our services portal yet? Contact us