Hosting Services

• SAS Type II Data Centers
• Consistent monitoring, control testing, retesting validation and updates

Real Time Web Portal

• Detailed visibility and insight into your cloud or hosted environment through a secure portal
• Web portal provides 'round-the-clock access to a robust selection of account features and real-time managed reports

ITIL-Aligned Processes

• ITIL Foundation, Practitioner and Service Manager-certified staff with global experience
• ITIL-aligned service management processes with tools such as BMC Remedy, CA Unicenter, HP Service Desk and IBM Tivoli

Around-the-Clock Support

• Teams of cross-functional experts available any time, day or night, to respond to issues
• Problems addressed promptly with response time SLAs

Proactive Monitoring

• Defense-in-depth security approach and monitoring capabilities
• Vulnerabilities addressed through firewall, VPN, host and network-based intrusion detection, remote access, authentication, rigorous change and event management