Ipswich Hospital Improves Patient Care and Efficiency with Lorenzo
Client:Ipswich Hospital NHS Trust
- Replace existing Patient Administration System with a single, integrated solution
- Deliver more consistent patient care and improved organizational efficiency
- Centralize patient data and leverage IT to provide better, safer care
- Lorenzo, CSC’s integrated EPR that combines rich clinical functionality with complete care management
- Migrate tens of millions of records to centralize patient data
- Put a multidisciplinary program team into place to lead effective deployment and management
- Information is recorded once and used many times throughout the patient journey
- Demographic data flows across all systems, resulting in faster treatment and care for patients
- Clinicians have a comprehensive view of information in one place, better supporting the care provided
Around the world, leading healthcare organizations are reaping the benefits of electronic patient records and integrated, modernized care systems. In England, Lorenzo, CSC’s electronic patient record (EPR) system, is gaining momentum as a leading integrated healthcare management solution.
At Ipswich Hospital NHS Trust, Lorenzo is not only delivering operational efficiencies that are improving the patient experience, but it’s also helping the hospital move closer to its goal of becoming paperless.
Ipswich Hospital serves the Ipswich and Suffolk region of England, providing healthcare to more than 400,000 patients each year. With patient safety and quality of care targeted as top priorities, the trust decided to replace its Patient Administration System (PAS) with a single, integrated and more functionally rich system.
Improved efficiency, safer care
Lorenzo, CSC’s next-generation health information system, fit the bill. After careful planning, Lorenzo was rolled out in a single “big bang” deployment. During the implementation period, more than 90 million records were successfully migrated, and Lorenzo went operational in just nine months.
Nick Hulme, the chief executive of Ipswich Hospital, says the driving force behind the adoption of Lorenzo was to have a more efficient system that can help the hospital meet its goal of providing consistent, high quality, safe and compassionate care to every patient. “The fact that we can now record activity as it happens in real time — clinical activity for patients — will allow clinicians to provide safer care to patients every day.”
Patient information is now flowing better at Ipswich, and the quantity of paper records has been vastly reduced. Hulme says Lorenzo requires the staff to “record things and activity for patients, both clinically and around processes, as it happens. And that really does drive a different way of thinking about how we manage our patients and how we care for our patients,” which in turn, he says, drives improvement.
With Lorenzo, information is now recorded once and used many times throughout the patient journey. Demographic data flows across all systems, resulting in faster treatment and care for patients. Clinicians have a comprehensive view of information in one place, better supporting the care provided.
The patient safety gains and significant risk reduction delivered since the implementation of Lorenzo include faster treatment and care for patients, improved accuracy of data collection and increased medical input as a result of direct entry by clinicians.
Improved patient experience; driving best practice
Peter Donaldson, associate medical director at Ipswich, says that before Lorenzo came online, patients sometimes struggled to know whom to contact. Plus, there were inconsistencies in how the information was handled as it was passed from one clinician or department to another. Now, he says, “The implementation of Lorenzo improves the patient experience by providing the opportunity for all the information pertinent to that patient to be available in one place.”
Clinicians can immediately provide an informed response to questions about patients, wherever they are in the hospital. The accuracy and timeliness of the information is bringing benefits by allowing the clinician to spend more time on patient care.
More specifically, Donaldson says Lorenzo helps improve the general management of the patient pathway, which enables much more timely care. “It provides the staff with all the information they need to inform the patient of investigations and treatment plans.” He says this gives patients the information they need to understand their care.
Hospitals need to have quality information to deliver quality care. Part of the challenge is to keep close tabs on the patient pathway. Michael Meers, Ipswich’s chief information officer, says, “Lorenzo is driving us to standardize that pathway and is already providing benefits in terms of the timeliness of information. Process improvement has also been delivered.”
“Our implementation went very smoothly and according to plan,” says Neil Turnbull, head of program delivery at Ipswich. “We found Lorenzo has been a catalyst for change and that it shone a light on the organization, exposing those areas where we needed to improve our processes.”
Concluding, Hulme comments, “I’ve been involved with three major IT implementations in my career, and I have to say without doubt, working with CSC on the Lorenzo project has been the best experience. The work we’ve done in partnership with CSC has been remarkable, and as the person who’s ultimately responsible for delivering everything within the organization, I’m very happy with the work we’ve done in partnership with CSC.”