Exchange Connector 360°
Connecting Health Plans to Health Insurance Exchanges, Federal and State Agencies, and Individual Customers
Delivering a seamless and efficient customer experience will require health plans to partner with federal and state agencies coordinating business, operational and technical interactions with the Exchanges. Health plans will also need to ensure regulatory compliance.
CSC’s Exchange Connector 360° solution is powered by our deep experience in designing, working with and operating state Health Insurance Exchanges, and builds on the expertise we have gained during decades of work as the healthcare solution provider of choice to federal government entities such as the Centers for Medicare and Medicaid Services (CMS), more than 40 state governments, and some of the largest commercial health plans across North America. CSC played a seminal role in the development of the nation’s first Health Insurance Exchange — the Massachusetts Health Connector, which has become a model for other health exchanges in the federal legislation. Subsequently, we launched Coverage Exchange 360°, a comprehensive solution that addresses every element required for a successful health exchange.
The key design principles behind Exchange Connector 360° include validated, best-in-class applications for enrollment and billing, use of commercial, off-the-shelf (COTS) software, and use of service-oriented architecture. This flexible solution responds quickly to change and is designed to adapt to differences among health insurance exchanges across multiple jurisdictions.
The solution includes the following core components:
- Enrollment, Premium Billing and Payment
- Customer Service Support
- Print Distribution
For more information on this proven solution, please contact us.