Coverage Exchange 360°
CSC’s Coverage Exchange 360° is a comprehensive solution providing implementation and infrastructure services for organizations offering health insurance exchanges that must meet robust federal requirements.
Simplifying Access to Healthcare, Ensuring Competitive Coverage
With each state and the Department of Health and Human Services (HHS) required to have an Exchange in place by 2014, the race to compliance has begun. The challenges are major — each Exchange must determine eligibility for various subsidies and programs; educate consumers on coverage programs and eligibility; provide an online storefront to evaluate, compare and select health coverage; facilitate the enrolment process; and provide telephone and in-person assistance for purchasers to use in evaluating options and choosing coverage.
Coverage Exchange 360° is a comprehensive solution providing implementation and infrastructure services for organizations offering health insurance exchanges that must meet robust federal requirements. The solution is designed to arm administrators with the necessary tools to implement a successful exchange, and satisfy growing demands for a secure online marketplace that offers plans that simplify, standardize and rationalize the market for individual and small business health coverage purchasers.
Powered by the same technology that CSC developed to design and implement the nation’s first exchange, the Massachusetts’ Commonwealth Connector, Coverage Exchange 360° addresses every element required for a successful exchange, from an easy-to-navigate portal to a toll-free customer contact center.
Core Coverage Exchange 360° Portal
Coverage Exchange 360° offers a single source for individuals and small employer groups to compare the rates offered by multiple insurance carriers then apply for coverage with the selected carrier.
Customer Contact Center
Drawing on our robust contact center capabilities — we currently support an average of 1 million inquiries per month — our Customer Contact Center provides consumer assistance during all phases of the enrollment.
Beyond Compliance: Value-Added Features
While our Coverage Exchange 360° solution delivers the standard functionality required for compliance with the Patient Protection and Affordable Care Act (PPACA), we can also scale up to support future requirements beyond basic PPACA compliance.
For more information, please contact us.