Application Services for Health Plans
CSC's application services span the lifecycle from design through deployment.
Implementing packaged applications is never an easy job. Today's applications are complex, just like your business environment, with many challenges along the path to deployment. CSC knows how to make your application initiatives successful. Our dedicated health plan professionals average more than fifteen years of experience in helping clients achieve successful results.
We will help develop your IT strategy, evaluate and select business applications, plan your implementation, and develop a sourcing strategy. We then guide you through the implementation. CSC's application services span the lifecycle from design through deployment. We combine a mix of health plan industry-experienced business and technical resources to ensure the system implementation takes into account all requirements, and to ensure that the solution optimizes how those requirements are met.
Our applications services lower your costs to help optimize your system investment. Our in-depth industry expertise, combined with low cost, global delivery capabilities, enable us to help you reduce costs and development cycle times, while still providing the highest quality development and support.
Systems Selections and Planning
We work with you to select the packaged software applications best suited for your environment based on your business and operational goals. Whether you need to upgrade or replace your core claims and administrative systems, ancillary systems such as medical management, provider credentialing or underwriting, we have the knowledge to help you select the best system for your business.
Solution Architecture and Design
Our experienced consultants gather and validate requirements and help you develop the solution architecture. We then determine how the new package will fit into the other applications you may already have or are planning to add. We also help you plan the phasing of those applications to ensure the organization can provide the necessary resources, as well as adapt to the change that those new systems bring.
Change Management
New systems bring changes in processes. Our business process consultants guide you in planning for and managing that change. We understand configuration, as well as custom development, and work with your developers to incorporate requirements that optimize business processes. We also assist in the development of communications plans and training programs that are an integral part of a successful implementation. We work with you to assess bubble staff requirements during the implementation, then manage change through deployment to ensure that the cutover is smooth and that there is adequate training and support for an appropriate period post go-live.
Quality Assurance and Testing
More and more organizations are recognizing the need for enterprise release schedules that incorporate thorough regression testing of existing applications as new applications and features move into production. Many organizations implementing enterprise-wide applications lack the resources and, in some cases, the processes for enterprise-wide testing. Our global delivery model can help you test your new applications, as well as build and manage your enterprise release testing program.
