CSC Point of View: eHealth Optimization
Healthcare providers have made deep technology investments. They now look to both deliver against regulatory requirements and achieve clinical and operational benefits.
At the same time they need to rebalance their IT budget to drive business innovation. Healthcare organizations must optimize their technology to produce the regulatory, clinical and operational benefits they envisioned. At the same time, they must keep driving business and healthcare delivery innovation as models of care evolve.
The possibilities are limitless — but IT budgets are not.
Our solutions can help you maximize the value of eHealth investments and enable staff to focus on clinical and operational innovation.
EHRs: A Promise Still to Be Fulfilled
Health systems have invested significant amounts of time and money in electronic health records (EHRs). However, current EHR technology does not fully support seamless integration and interoperability, and many systems could do more to meet clinicians’ needs. For those who expected EHRs to enable care collaboration, transitions of care and new models of care, the promise remains unfulfilled.
Seeing Healthcare CIOs as Critical Change Agents
CIOs must become key drivers of business change. As health systems move toward modern EHRs and related digital and social technologies, CIOs are tasked with transforming their IT portfolio. Some are moving away from a heavily customized environment to a “commercial off-the-shelf” (COTS) environment. Others are using th opportunity of a merger or an upgrade as the basis for major technology transformation.
Empowering Your Employees
Complex healthcare IT environments require more and more resources to maintain the underlying EHR technologies and legacy systems. But by focusing on legacy support and day-to-day maintenance, these additional employees are underutilized — unable to apply critical skills toward delivering direct value to their organizational stakeholders or the patients they care for.
Responding to Regulatory and Legislative Challenges
Meeting regulations requires significant effort, often with severe time constraints and harsh penalties for noncompliance. Further, legislative and reimbursement changes are driving the embrace of new models of care, such as population health management and care coordination. For a CIO, the challenge is how to innovate to improve care when as much as 80% of the IT budget is spent “keeping the lights on.”
Overcoming the Talent Crunch
Competition for talented healthcare IT professionals has intensified as the industry works to meet new regulatory requirements as well as changing business models and objectives. The challenge is not just a shortage of people with technical skills; it’s also a shortage of people who have the skills to marry technological savvy with business strategy as healthcare becomes more connected, coordinated and accountable.